Lead Product Manager, Carrier Platform

What you can expect

Zoom is seeking a Lead Product Manager to spearhead the evolution and expansion of our Carrier Platform. This role is pivotal to unlocking the platforms potential. You will build scalable frameworks APIs and services that enable third-party applications and partners to seamlessly leverage Zooms global telecom infrastructure.

The ideal candidate brings deep technical expertise in real-time communications. You also have an experienced sense of business strategy product vision and execution.

About the Team

Our team builds the platform powering global voice and carrier connectivity. We collaborate across engineering operations and partnerships to deliver impact. We exist to make communication effortless and accessible everywhere.

Responsibilities

• Defining the strategy and roadmap for scalable global voice and carrier services.

• Demonstrate curiosity and experience in using AI to build product

• Collaborating with engineering operations and partners to deliver seamless integrations and new capabilities.

• Driving innovation in real-time voice streaming and speech technologies to enhance user experiences.

• Building meaningful relationships with carriers and vendors to align on shared product outcomes.

• Using data insights to prioritize initiatives that improve performance and business impact.

What were looking for

• Apply deep knowledge of SIP WebRTC and real-time media architecture.

• Have experience owning products end-to-end with tight connection to customers and business

• Define and deliver high-availability low-latency systems at a global scale.

• Collaborate effectively across technical and business teams to drive outcomes.

• Use data and metrics to inform decisions and measure platform success.

• Communicate clearly and influence across diverse stakeholders.

• Bring familiarity with voice recognition speech analytics or text-to-speech technologies.

• Hold equivalent practical experience in product management or engineering leadership.

• Have a Bachelors degree in Computer Science Engineering Business or a related field.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.

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