Engineer II, Field Services

The Role:

We arelooking forFieldServiceEngineerbased inHsinchuto serviceEntegris Products orsystems.

TheField Service Engineer Level IIis responsible forproduct service and support at customer locations forEntegris Products orSystems. Work performed includes start-up/commissioning customer training technical support troubleshooting/repairs and maintenance.They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers.

In this role you will:

• Deliverfieldservice support and assistance to troubleshoot repair maintainand upgrade equipmentat customer locations.

• Provide email and phone responses to customer requests for technicalassistancein accordance withcustomer agreements and contractual obligations.

• Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers.

• Promote manageand execute Preventative Maintenance Agreementsat customer sites.

• Troubleshoot electro-mechanical systems by reading schematics piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.

• Always follow safe work practices attend safety training as assigned andcomply withall Entegris customer and local safety regulations.

• Providetimelysupport to global FSE teams through email and international travel as.

• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.

• Provide parts/labor/travel requirementsto local CSR (Customer Service Representative) for customer quote generation.

• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as.

• Provide detailed verbal and written feedback to Engineering QualityAssuranceand otherdepartmentsas necessary.

• Completespecial projectsassigned bymanager.

• Attend and successfully complete all factory-based and local technical training and corporate training as assigned.

Traits we believe make a strong candidate:

• Technicalengineeringor scientific degree or equivalent field service experience

• Familiar with MS Office toolsSAP and PLCskillsisa plus.

• Fluent Mandarin capable of written and oral EnglishStrong communicationskills English fluency a significant plus

• The ability to work both independently and as a team iswhile communicating effectivelywithboth internal and external customers.

• Semiconductor and/or gas industry experience a plus

• Ability to obtain a valid Passport and Visas for international travel is

Your success will be measured by:

• People and Teamwork

• Accountability Integrity and Trust

• Creativity and Innovation

• Dedication to Excellence

• Growth mindset

• Good problem-solving

• Good team player self-motivated and proactive