IT Support Specialist

Reporting to the Director of Technology the IT Support Specialist is responsible for daily end-user support hardware deployment employee onboarding and offboarding and the ongoing administration of company IT systems across all locations.

• Provide end-user support across all locations: triage tickets troubleshoot Windows and macOS issues and escalate as needed
• Deploy image and maintain workstations laptops printers and peripherals
• Execute employee onboarding and offboarding including account provisioning hardware staging and access revocation
• Maintain hardware inventory: ordering asset tagging and lifecycle tracking
• Administer networking camera and access control systems following vendor installation including configuration monitoring and day-to-day troubleshooting
• Run cable and mount equipment for small additions moves and repairs
• Coordinate with vendors and contractors on new installations escalations and warranty support
• Administer Google Workspace user tasks including account creation password resets and group management
• Manage Microsoft 365 licensing and Intune device enrollment and policy
• Maintain documentation including ticket notes asset records and runbooks
• Travel periodically between Thrust Flight locations

Qualifications

• 13 years of experience in IT support helpdesk or a similar role
• Strong Windows and macOS troubleshooting skills
• Familiarity with Google Workspace administration (users groups Drive)
• Familiarity with Microsoft Intune and Microsoft 365 licensing
• Working knowledge of VLANs DHCP and switch configuration
• Strong written communication skills
• Ability to prioritize work independently across multiple sites
• Willingness to perform occasional hands-on infrastructure work including running cable and mounting equipment
• Valid drivers license and willingness to travel between locations
• CompTIA A Network or equivalent certifications a plus

Nice to have

• Multi-site IT experience particularly in aviation training or hangar environments
• Familiarity with the Zoho ecosystem (CRM Mail Workplace)
• Experience with Jira or other Atlassian tools
• Light scripting experience (PowerShell Bash)
• Experience administering camera NVR or access control systems