Social Service Specialist

Social Service Specialist

Community Action Wayne/Medina (CAW/M)
Wayne & Medina Counties Ohio
Full-Time Non-Exempt 4-Day Work Week (MondayThursday 8.5-hour days)

Make an Impact Where It Matters Most

At Community Action Wayne/Medina we are committed to serving our community with integrity respect and the highest ethical standards. Were seeking a Social Service Specialist to serve as the first point of connection for individuals and families seeking assistance. Success in this role means managing a high-volume caseload with accuracy empathy and strong attention to complianceespecially when working with individuals facing difficult life circumstances.

WHY JOIN CAW/M

• 4-day work week (MondayThursday schedule)
• Comprehensive benefits package including:
  • Health insurance options with employer contributions
  • Retirement plan with employer contributions
  • Paid leave programs (vacation sick personal parental holidays)
  • Public Service Loan Forgiveness (PSLF) eligibility
  • Professional development and tuition support opportunities aligned with organizational needs
• Mission-driven work that directly impacts your community
• Collaborative team-oriented culture focused on service and accountability

WHAT YOULL DO

• Serve as the primary point of contact for clients including answering questions and scheduling appointments
• Determine eligibility and process applications for programs including HEAP PIPP CSBG and HWAP
• Collect verify and maintain accurate audit-ready client records
• Conduct community outreach and occasional home visits
• Enter and maintain client data to ensure accuracy and compliance
• Provide referrals to internal and external community resources
• Respond to client concerns and ensure timely resolution
• Support quality assurance compliance requirements and program operations
• Collaborate with team members to support a positive work environment

WHAT YOU BRING

Minimum Qualifications:

• High school diploma or GED
• Minimum of 3 years of experience in social services customer service or a related field
• Valid Ohio drivers license and insurable record
• Proficiency in Microsoft Office and ability to learn case management systems

Key Skills:

• Strong communication skills with a compassionate client-focused approach
• Ability to work effectively with diverse and vulnerable populations
• Strong organizational skills and ability to manage multiple priorities
• High attention to detail and data accuracy
• Ability to remain calm and professional in emotionally challenging situations

WORK ENVIRONMENT
This position is primarily office-based with regular client interaction and occasional travel for outreach or home visits. The role involves high-volume client engagement and supporting individuals experiencing financial or emotional stress.

OUR CULTURE & EXPECTATIONS

• Treat all clients with dignity and respect
• Maintain confidentiality and professional boundaries
• Represent the agency with honesty professionalism and ethical conduct

EQUAL OPPORTUNITY EMPLOYER
Community Action Wayne/Medina is an Equal Opportunity Employer. All employment decisions are made in accordance with applicable federal state and local laws.