Product Manager, Commercial Solutions

About the Role

Hinge Health is accelerating our Commercial productivity through the Commercial Catalyst programautomating Client Success (CS) workflows improving Commercial data infrastructure and laying the foundation for a buyerfacing portal experience. Were hiring a mission driven Product Manager to lead this crossfunctional initiative and deliver measurable time savings and quality improvements across the CS lifecycle while building toward a scalable client front door.

What Youll Accomplish

• Define and drive the strategy and roadmap for CS workflow automation and data plumbing across the Commercial lifecycle translating opportunities into phased product deliveries tied to measurable outcomes.

• Convert operational pain points into clear product requirements (PRDs) experiments and iterative rollouts that reduce manual effort and improve client retention.

• Lead discovery with CS Implementation and R&D to standardize metrics templates and playbooks so they can be automated measured and continuously improved.

• Partner with Engineering and Data to ship reliable integrations and automations across core Commercial systems (e.g. CRM communications scheduling analytics etc) with builtin observability and resilience.

• Establish and maintain data contracts and operational standards that make workflows auditable extensible and scalable across different use cases.

• Incrementally develop buyerfacing capabilities that create client value while minimizing CS overhead.

• Build and run a durable operating cadencebacklog management prioritization stakeholder program reviews launch checklists and postlaunch measurementto ensure consistent execution and impact.

• Stay up-to-date on industry trends emerging technologies and competitive landscape to inform product strategy.

Hinge Health Hybrid Model

We believe that remote work and in-person work have their own advantages and disadvantages and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.

Basic Qualifications

• 4 years in Product Management (or equivalent) including ownership of operations/workflow automation products or internal platforms used by GTM/CS teams at scale.

• Proven ability to convert qualitative time sink problems into deterministic workflows and measurable time savings and to ship incrementally toward a longterm vision.

• Prior experience instrumenting workflow automations endtoend (events observability SLAs and governance).

• Experience with enterprise-grade workflow and integration stacks across core Commercial systems (CRM customer success platforms scheduling analytics) to automate cross-system workflows; comfortable partnering with data teams on embedded analytics and scalable data pipelines

• Strong crossfunctional leadership with CS Implementation Design Data and Engineering; able to build rigorous operating cadences and drive clarity through complexity.

• Excellent product writing (PRDs/TDDs) prioritization and stakeholder management with a bias to ship and measure.

Preferred Qualifications

• Background in Commercial tooling CS Ops or data products serving customerfacing teams.

• Familiarity with buyerfacing client portal patterns and incremental rollout strategies that reduce CS overhead.

About Hinge Health

At Hinge Health were using technology to scale and automate the delivery of healthcare starting with musculoskeletal (MSK) conditions which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model Hinge Health leverages cutting-edge technology to improve outcomes experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care from acute injury to chronic pain to post-surgical rehabilitation through personalized evidence-based care.

As the preferred partner to 50 health plans PBMs and other ecosystem partners Hinge Health is available to over 20 million people across more than 2550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at

What Youll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical dental and vision coverage we offer employees and their family members help with gender-affirming care tools for family and fertility planning and travel reimbursements if healthcare isnt available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race color religion sex sexual orientation gender identity national origin age veteran status disability status pregnancy or any other basis protected by federal state or local law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: Weve noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. Well never ask for financial details during the hiring process and only use @ emails. If you receive a suspicious offer stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team forward it to .

Required Experience:

IC