Digital Communications & Engagement Officer

Wirral Council is a place where you can genuinely make a difference guided by strong organisational values that shape everything we do. Our values - ambitious professional residentfocused and accountable act as our organisational DNA influencing how we work lead and support one another every day. We take pride in delivering great services acting with integrity building positive relationships and always putting residents first creating a supportive and inclusive culture where everyone can be the best we can be. With our beautiful surroundings ambitious future plans and a commitment to empowering staff to #BeTheDifference Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

About the role:

Be the voice of the council online

Digital channels are at the heart of how we communicate with our this role youll help make sure our messages reach people clearly quickly and creatively.

As a Digital Communications & Engagement Officer youll be one of the councils key online voices. Youll manage our social media channels day-to-day and play a part in everything from urgent public updates to celebrating major local events. No two days look the same.

A big part of your work will involve taking complex information about services projects and local issues and turning it into clear simple and engaging content that everyone can understand.

About the candidate:

Were looking for someone who brings the right mix of creativity curiosity and confidence.
Here are the essential skills youll need:

A way with words - You can write with flair tell a story and adapt your tone for different platforms and audiences.

A genuine interest in social media and tech - You keep up with trends algorithms and what works online.

Content creation skills - Whether its polishing a video or editing a photo youre always looking for fresh creative ideas.

Strong organisation - Its a fast-paced role so youll need to plan ahead and manage your time effectively.

Analytical thinking - You understand the value of data and can use insights to refine and improve content.

Customer focus - Youll help lead our social media inbox and respond in ways that are helpful thoughtful and aligned with our values.

People skills - You can build relationships offer guidance and make good judgements including when social media isnt the right tool for the job.

For more information about the role or for an informal chat please email Sally Clark

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration For details regarding the salary of a skilled worker visa please visit Home Office: you are a Wirral resident are unemployed or out of work and require help with your application please contact Involve Northwests employment and skills team on or contact 0 or 0.

If youre already a Wirral Council employee as part of our Talent Strategy were committed to strengthening opportunities for our people to learn grow progress and thrive. For many of you this may be preparing and applying for your next role with us and were passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing

Working at Wirral

Youll also want to know what its like to work here so as a start:

Our values are more than just pieces of paper on our walls! Weve all played a role in developing these so they reflect the immense pride we have in what we do what matters to us what inspires us and inform how we think approach things and behave.

We believe in ensuring staff are well looked after staff wellbeing is a priority for us. Were serious about recognising and rewarding people for the great things they do. Youll benefit from our track record of developing growing and investing in our people.

We have a range of staff benefits including staff discounts enrolment into the local government pension scheme (an excellent defined benefit scheme) immediate life cover and ill-health protection. We have a strong flexible working approach hybrid working family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive engaged culture everyone has a voice everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work we create the conditions to help you thrive and we mirror this in our recruitment process. If youd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact

Please note that in accordance with the Councils policy employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Councils Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

We do not accept applications or CVs from recruitment agencies unless otherwise stated. Therefore any candidates submitted via a recruitment agency will not be considered for this role.