Job Description

The IT Support Specialist (Tier 1) plays a critical role in supporting Fuze Healths pharmacy operations and corporate users. This position provides a blend of remote troubleshooting and regular onsite support for pharmacy locations in the region. Youll assist pharmacists pharmacy technicians and corporate employees with day-to-day technology issues while also supporting hardware deployments IT projects and emergency response activities. This is a high-impact customer-facing role in a fast-paced operational environment where reliability communication and follow-through are key.

Key Responsibilities:

Pharmacy Support (Primary Focus)

• Provide remote Tier 1 troubleshooting for:

  • Printer failures (label thermal back-tag shipping)

  • Desktop work stations

  • Scanners webcams and pharmacy peripherals

  • Other various in pharmacy technology

• Perform onsite pharmacy visits regularly for:

  • Hardware replacements

  • Printer setup and swaps

  • New fill/pack station installations

  • IT project support (network refreshes sensor installs workstation upgrades)

  • Emergencies impacting pharmacy operations or throughput

• Coordinate with Network Systems and Facilities teams during onsite work.

Corporate Support

• Provide Tier 1 support for:

  • Google Workspace (Gmail Drive Meet Groups)

  • Okta SSO MFA and FastPass

  • Slack

  • Telephony Systems

  • macOS and Windows laptop issues
    

• Assist with new hire onboarding tasks (device setup account creation).

• Support offboarding processes and device collection.
  

General Responsibilities

• Work tickets within the Jira Service Management queue.

• Maintain exceptional communication and customer service.

• Document troubleshooting steps and create simple user guides when needed.

• Participate in occasional after-hours maintenance or emergency support.

• Collaborate closely with pharmacy leadership and IT peers across Fuze Health.

Minimum Qualifications

• 3 years of IT Helpdesk or Desktop Support experience.

• Strong customer service communication and problem-solving skills.

• Experience supporting distributed operational environments (retail healthcare pharmacy etc.).

• Proficiency in:

  • Google Workspace

  • Okta (SSO MFA)

  • Slack

  • macOS / Windows

  • Printers and peripheral hardware

• Ability to travel regularly between nearby pharmacy sites.

Preferred Qualifications

• Experience with Kandji Jamf or Intune.

• Familiarity with Meraki networking and basic LAN/WiFi troubleshooting.

• Jira Service Management experience.

• Experience in healthcare pharmacy or high-volume operational settings.

Hybrid: Expected onsite presence multiple times per week in Sharonville Ohio due to pharmacy support needs.

Regional travel required between nearby pharmacy locations.

Occasional after-hours or weekend work during emergencies install nights or maintenance windows.

Additional Information

Physical requirements for this role include the ability to work at a computer terminal with monitor keyboard and mouse for extended periods of time periodically move away from the computer terminal for in-person meetings stoop bend and reach for equipment and supplies make frequent repetitive motions required to operate a computer that include the wrists hands and fingers and lift carry push pull and move objects up to 50 pounds. The role also requires the ability to effectively communicate through verbal interactions discern auditory information and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws it is Fuze Healths policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions unless such accommodation would cause an undue hardship.

Salary and Benefits

Salary Range: $59200-$74000

Commission Eligible: No

Travel: Yes - Required up to 25% of the time

Location Requirement: FuzeRx (Truepill / Fuze Care Services) is limited to individuals residing in the following states: Alabama Arizona Arkansas California Colorado Connecticut Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Maryland Massachusetts Michigan Minnesota Missouri Nevada New Hampshire New Jersey New Mexico New York North Carolina Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Vermont Virginia Washington (WA) Wisconsin

#LI-Hybrid

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color national origin religion sex gender identity sexual orientation age disability veteran status or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process please contact us at

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law including the California Los Angeles County San Francisco Philadelphia and New York City Fair Chance laws. We are an E-Verify participating company.

Fuze Health recruiters and hiring managers may use automated decision-making tools to assist with identifying candidates who match the stated job requirements and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume including work experience education and other skills. If you have any questions or would like to request an alternative process please contact us at To learn about Fuze Healths privacy practices including compliance with applicable privacy laws please click here.