IS Specialist II IS Help Desk Technician

About Us:

At Just-Evotec we believe that curiosity is the spark that drives innovation and success. As a forward-thinking team we thrive on challenging the status quo learning from each other and pushing the boundaries of whats possible. Were on a mission to create a place where curiosity isnt just encouragedits celebrated.

Are you someone who asks questions seeks answers and isnt afraid to go deeper #BeCureious with us and see where your curiosity can take you!

The Role:

Were looking for a passionate and curious IS Specialist II to join our team. If youre excited by new challenges solving complex problems and learning every step of the way you might just be the perfect this role youll have the opportunity to drive impactful projects collaborate with bright minds and explore uncharted territories.

As a IS Specialist II at Just-Evotec youll have the freedom to ask the hard questions think outside the box and find creative solutions that push us forward. Its a role where your curiosity will fuel both your personal growth and the success of the team.

What Youll Do:

• Directly responsible for the deployment support and troubleshooting of end user devices such as laptops workstations printers tablets phones and audio/video services.

• Manage and resolve help desk tickets in a timely manner

• Provide and manage assets standardize PC imaging and new PC setup.

• Deploy workstations and install applications on both client servers and lab systems as needed.

• Contact vendors as needed for troubleshooting and resolving issues.

• Create user accounts in applications as needed following administration procedures.

• Perform internal customer support with tact and appropriate prioritization.

• Participate actively in regular team standups and business meetings.

• Communicate clearly and regularly with stakeholders including documenting work in IT ticketing system.

• Must be able to work on multiple users issues across multiple technologies simultaneously.

• Must be able to work at both the Seattle and Redmond locations.

• Must be able to work in a laboratory environment to install and troubleshoot computer component of laboratory equipment. This requires following laboratory Personal Protective Equipment (PPE) and Environmental Health and Safety (EH&S) procedures working with laboratory business stakeholders and instrument vendors.

Who You Are:

• Bachelors Degree or technical institute degree in Computer Science Information Systems or other related field; or equivalent work experience.

• 2 years of experience supporting IT systems and end users.

• Strong problem solving analytical communication and collaboration skills.

• Familiarity with working in a medium to large Active Directory domain environment.

• Background in the Biotech/Pharma industry preferred but not required.

• Experience with basic server and networking support and troubleshooting.

• Basic understanding of cloud services such as Amazon Web Services is preferred.

Why Join Us:

• Growth Opportunities: Were a company that believes in continuous learning and development. Whether its professional courses mentorship or new projects well help you grow.

• Inclusive Culture: Were committed to building a diverse and inclusive environment where everyones voice is valued and curiosity is encouraged.

• Innovative Projects: Youll have the chance to work on groundbreaking initiatives and cutting-edge technology in an atmosphere where your curiosity is the key to success.

• A Place for Big Ideas: We dont just talk about thinking outside the boxwe throw the box away. If youve got ideas we want to hear them.

Are You Still Curious

If youve read this far then chances are youve got a curious mindjust like us. So what are you waiting for Take the leap and apply today. We cant wait to see where your curiosity leads youand how it will shape the future of Just-Evotec.

Let your curiosity guide your career #BeCurious and explore the endless possibilities at Evotec!

The base pay range for this position at commencement of employment is expected to be $63000 to $90000; Base salary offered may vary depending on individuals skills experience and competitive market value. Additional total rewards include discretionary annual bonus comprehensive benefits to include Medical Dental and Vision short-term and long-term disability company paid basic life insurance 401k company match flexible work generous paid time off and paid holiday wellness and transportation benefits.

Evotec (US) Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race gender age disability genetic information gender expression gender identity national origin religion sexual orientation or veteran status.