FCC NOC Analyst

CFocus Softwareorporated

Job Location:

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

cFocus Software seeks a NOC Analyst to join our program supporting the Federal Communications Commission (FCC). This position is remote. This position requires the ability a Public Trust clearance.
Qualifications:

Bachelors degree in Information Technology Computer Science or related field (or equivalent experience).
Experience in IT operations network monitoring or NOC environment.
Understanding of enterprise infrastructure networking and system operations.
Ability to analyze system alerts logs and performance data
Experience with network monitoring tools (e.g. SolarWinds Nagios PRTG).
Knowledge of networking fundamentals (TCP/IP DNS routing switching).
Familiarity with Windows/Linux systems administration.
Understanding of incident management and ITIL processes.
Strong troubleshooting and analytical skills.
Ability to work in a 24x7 operational environment.
Effective communication and documentation skills
Required Certifications
- Role-appropriate IT and networking certifications demonstrating operational competency.
- Examples include: CompTIA Network Security CCNA or other relevant certifications

Duties:

Monitor network systems and infrastructure performance using enterprise monitoring tools.
Identify troubleshoot and resolve network and system issues.
Perform incident detection triage escalation and resolution.
Maintain uptime and availability of enterprise services.
Document incidents outages and resolutions in ticketing systems.
Coordinate with engineering and cybersecurity teams for incident resolution.
Perform routine system checks maintenance and updates.
Support change management and deployment activities.
Follow SOPs runbooks and operational procedures.