Onsite Services Manager
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Job Location:
Hillsboro, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity:
In this role you will report to the director of site services and will work closely with the Avantors Lab and Production Services professionals to serve our customers by performing customized mission-based lab work and research protocols that help return time back to science.
Location: Hillsboro OR
Benefits:
Health and Wellness: Medical Dental Vision and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO) Company paid holidays Choice holidays etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA) Health Savings Accounts (HSA) commuter benefits 401(k) tuition assistance employee stock purchase plan discount
Added Protection Coverage: To include critical illness hospital indemnity accident legal identity theft protection pet auto and home insurance
Recognition: Celebrate your peers and earn points to redeem on gifts and products
What were looking for
Education:High school diploma or GED is required; Associate or bachelors degree in supply chain operations life sciences business or related field is preferred
Experience: 3 years of experience supervising inventory and/or material management operations in laboratory production or supply chain environments.
Leading multiple subordinate supervisors or multi-site teams.
Analyzing operational data and implementing workflow improvements.
Collaboration Tool:Microsoft Office
Knowledge of inventory management systems material handling processes and data analysis tools.
Proficiency with standard office applications and digital workflow systems used for inventory tracking and service reporting.
Preferred: Lean Six Sigma APICS/ASCM or equivalent operations/supply chain certification.
Knowledge of inventory and material management workflows including receiving storage handling and distribution processes.
Understanding of workflow optimization and continuous improvement principles.
Strong leadership skills with the ability to guide multiple supervisors and onsite teams.
Analytical skills to evaluate operational data identify issues and develop solutions.
Exceptional communication skills for interacting with customers vendors and internal teams.
Ability to develop and implement process improvements to increase efficiency and service quality.
Work in a fast-paced customer-driven environment while maintaining accuracy and compliance.
Prioritize tasks refine work methods implement improvements and foster collaboration across teams and stakeholders.
How you will thrive and create an impact
Avantors Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma pharmaceutical educational industrial and high-tech industries with customizable flexible solutions and end-to-end laboratory operations support.
In this role you will:
Oversee day-to-day execution of inventory and material management activities across one large site or multiple smaller customer sites.
Supervise multiple Inventory & Material Management Supervisors ensuring consistent service delivery and productivity.
Establish and communicate daily operational priorities aligned with service contracts SLAs and customer needs.
Workflow Optimization and Continuous Improvement
Review operational workflows and implement method enhancements to improve efficiency accuracy and throughput.
Identify systemic issues and drive corrective actions that reduce delays discrepancies or inefficiencies in material flow.
Contribute to Advanced Lab Services initiatives aimed at standardization lean optimization and quality improvement.
Quality Compliance and Service Delivery
Ensure all services comply with SOPs customer-specific requirements and regulatory expectations where applicable.
Monitor inventory handling accuracy reconciliation performance and adherence to chain-of-custody or hazardous material requirements as relevant.
Maintain documentation and performance metrics according to Advanced Lab Services and customer standards.
Issue Resolution and Risk Mitigation
Analyze operational data to resolve customer issues and service disruptions within the scope of materials management.
Escalate risks appropriately and coordinate with internal partners to prevent recurrence or minimize operational impact.
Communication and Stakeholder Engagement
Facilitate communication with customer representatives vendors and Advanced Lab Services cross-functional teams to ensure shared understanding of priorities and constraints.
Provide supervisors with coaching feedback and performance guidance to support team effectiveness and engagement.
Key Performance Indicators (KPIs)
Inventory accuracy rate (cycle counts reconciliations).
On-time material delivery and request-fulfillment performance.
Cycle-time metrics from receiving to put-away to distribution.
Customer satisfaction scores and feedback trends.
Supervisor and team performance indicators including productivity and compliance.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor
Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.
If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections please view the Know Your Rights poster.
Privacy Policy:
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
Required Experience:
Manager
