Performance Specialist – Return to Work

Job Description:

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

About the Role

We are seeking an experienced and driven Business Performance & Improvement Specialist to join our team. This role is responsible for identifying leading and implementing initiatives that improve operational performance compliance customer outcomes and business efficiency.

Working closely with key stakeholders across the organisation you will use data-driven insights to support decision-making drive continuous improvement and deliver strategic projects that align with organisational and WorkSafe objectives.

Key Responsibilities

Performance Analysis

• Analyse operational performance data and trends to identify opportunities for improvement

• Monitor measure and report on key performance indicators (KPIs) and business outcomes

• Provide actionable insights and recommendations to support business performance
  

Process Improvement

• Review and evaluate existing procedures to ensure effectiveness consistency and compliance

• Identify process inefficiencies and implement practical improvement solutions

• Collaborate with internal and external stakeholders to embed best-practice processes across teams
  

Project Management & Delivery

• Lead business improvement initiatives from concept and business case development through to implementation and evaluation

• Oversee performance and compliance activities to support organisational and WorkSafe goals

• Manage project timelines resources risks and stakeholder communications to ensure successful delivery

• Drive initiatives that enhance customer outcomes remuneration performance and operational effectiveness
  

Stakeholder Engagement

• Partner with operational teams and support functions to identify priorities and improvement opportunities

• Build and maintain strong relationships with stakeholders at all levels

• Support change management activities and drive successful adoption of new processes and initiatives
  

About You

To be successful in this role you will possess:

• Strong analytical and problem-solving skills with the ability to translate data into meaningful business actions

• Excellent communication and stakeholder management capabilities

• Demonstrated project management experience and the ability to deliver outcomes

• Strong organisational skills with the ability to manage multiple priorities simultaneously

• High attention to detail and a continuous improvement mindset

• Proven ability to influence engage and drive change across diverse teams
  

Skills & Experience

• Experience within Workers Compensation including knowledge of relevant legislation processes and procedures

• Strong understanding of WorkSafe performance measures and KPI frameworks

• Experience in business improvement performance improvement operational excellence or a similar role

• Demonstrated project management experience

• Proven ability to lead initiatives that improve operational performance and business outcomes
  

Our culture and benefits

DXC is committed to building better futures for our customers colleagues environment and communities. We take care of each other and foster a culture of inclusion belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice our people first philosophy means we offer competitive remuneration benefits training and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation delivers results rewards performance and encourages ideas then please press the Apply Now button to submit your resume.

In return we agree to ensure a hiring process that is enjoyable thorough and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself while learning about us at the same time.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the bring your whole-self to work philosophy. It is our inclusive culture that powers our results and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation addition DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.