Performance Specialist – Return to Work

Job Description:

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

We are seeking a highly motivated and results driven Performance Specialist to join our team. This is an exciting opportunity to play a key role in driving strong return to work outcomes supporting capability uplift and influencing performance across a dynamic environment.

About the Role
As a Performance Specialist you will be responsible for leading initiatives that improve return to work outcomes and overall team performance. You will work closely with Return-to-Work teams across a claims lifecycle providing coaching insight and strategic direction to achieve meaningful and sustainable outcomes for injured workers.

Key Responsibilities

• Drive improved return to work outcomes across the portfolio

• Take ownership of key projects ensuring delivery and accountability for outcomes

• Coordinate and lead KPI-related activities to enhance performance

• Coach and develop Case Managers and Return to Work Specialists on effective return to work strategies

• Engage with workers treating health practitioners and occupational rehabilitation providers to support successful return to work outcomes

• Monitor analyse and report on performance metrics to identify trends and opportunities

• Identify design and implement continuous improvement initiatives

About You

• Expert knowledge of case management principles and processes with a strong focus on return-to-work outcomes

• Proven experience coaching mentoring and developing others

• Demonstrated track record of delivering strong return to work strategies and outcomes

• Strong analytical capability with the ability to interpret data and drive performance improvements

• High level of understanding of Worksafes KPI measures and how they influence performance outcomes

• Excellent stakeholder engagement and communication skills

Our culture and benefits

DXC is committed to building better futures for our customers colleagues environment and communities. We take care of each other and foster a culture of inclusion belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice our people first philosophy means we offer competitive remuneration benefits training and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation delivers results rewards performance and encourages ideas then please press the Apply Now button to submit your resume.

In return we agree to ensure a hiring process that is enjoyable thorough and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself while learning about us at the same time.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the bring your whole-self to work philosophy. It is our inclusive culture that powers our results and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation addition DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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