Logistics Coordinator- Third Shift

Logistics Coordinator 3rd shift Columbus OH

Help shape the future of healthcare and life science logistics.

At Mercury we move shipments that matter diagnostic kits medical devices and life-saving materials that fuel innovation in healthcare and life sciences. Our clients count on us for speed precision and peace of mind.

Were growing fast and were looking for a Logistics Guide someone who thrives on solving complex problems taking ownership and delivering world-class service every single day. This is not a back-office role. Its hands-on fast-moving and essential to helping clients achieve what matters most.

What Youll Do

As a Logistics Guide youll be the heartbeat of the client experience monitoring shipments in motion resolving issues in real time and providing expert guidance on the best shipping solutions for each situation. Youll work alongside an incredible team and under the mentorship of a Squad Leader serving clients who are advancing global healthcare.

• Own the client experience:
  Be the first point of contact for clients by email phone and portal to ensure every shipment moves smoothly from pickup to delivery.
• Deliver fast accurate solutions:
  Recommend the right service level based on urgency temperature and risk. Act fast when problems arise coordinate with carriers and internal partners to keep shipments on track.
• Monitor shipments in real time:
  Track every movement anticipate potential delays and communicate updates before clients ask.
• Master the details:
  Review domestic and international documents for accuracy compliance and customs readiness.
• Use smart tools:
  Work in our internal Transportation Management System and Mercury CRM to keep data clean organized and actionable.
• Collaborate & improve:
  Partner with teammates carriers and the operations leadership to identify better processes and eliminate friction for clients.

Who You Are

Youre resourceful confident and thrive under pressure. You love to solve problems work with people and find satisfaction in seeing your shipments arrive right and on time. Youre motivated by ownership and you dont wait for someone else to fix things.

• Bachelors degree or equivalent professional experience
• 13 years of experience in logistics customer support or operations (healthcare or life sciences a plus)
• Excellent written and verbal communication skills
• Ability to multitask and stay calm under tight deadlines
• Proactive problem-solver with a high sense of urgency and accountability
• Strong organizational skills and attention to detail
• Comfortable learning new tools and systems in a startup environment
• Positive team-oriented and driven to continuously improve

Why Mercury

Were not just a shipping company were a trusted partner to innovators across diagnostics research and medical technology. Our mission is to make logistics invisible so our clients can focus on whats next in healthcare.

At Mercury youll find:

• A fast-paced collaborative environment where no two days are the same
• A culture that rewards ownership growth and problem-solving
• Real career paths many of our current Squad Leaders started as Logistics Guides
• The opportunity to make an impact in an industry that truly matters

If youre ready to move fast think critically and support the shipments that move healthcare forward join us at Mercury.

Required Experience:

Junior IC