Senior Salesforce Administrator – Experience Portal (Experience Cloud)

For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.

Position Description:

PAR is looking for a Senior Salesforce Administrator Experience Portal to join the team. PAR is an international fast-paced high-growth environment and our technology stack is cloud- and SaaS-first with minimal on-prem footprint. The ideal candidate embraces diverse perspectives and brings deep Experience Cloud (Community/Portal) administration expertise strong problem-solving skills and a collaborative mindsetwhile always keeping business outcomes front and center.

The Senior Salesforce Administrator Experience Portal is a critical member of the team who helps maximize the value of the Salesforce platform by configuring optimizing and governing scalable Experience Cloud solutions that support customer partner and external user engagement. Working closely with Product Management business stakeholders Salesforce Developers QA DevOps Engineers and integration teams you will contribute to solution discovery configuration and delivery in an Agile/Scrum environment.

This role focuses on hands-on administration and configuration across Salesforce Experience Cloud ensuring secure high-performing and user-friendly portals aligned with PARs technology standards security requirements and compliance needs.

Position Location: Jaipur

Reports To: Engineering Manager

What Were Looking For:

Partner with Product Owners and business stakeholders to understand requirements and translate them into effective Experience Cloud configurations

Configure enhance and maintain Salesforce Experience Cloud sites using declarative tools such as Experience Builder Flows validation rules and page layouts

Administer and optimize Experience Cloud features including:

oCustomer and partner portals

oUser registration login and authentication flows

oProfile- and permission-based access models

oPage layouts navigation branding and content

Configure data visibility and sharing models to ensure secure access for external users

Manage external and internal users roles profiles permission sets sharing rules and access controls

Collaborate with Service Cloud teams to expose cases knowledge articles and self-service capabilities through the portal

Support and coordinate integrations with internal and external systems in partnership with development and integration teams

Ensure Experience Cloud configurations comply with security compliance identity and data governance standards

Monitor portal usage performance adoption and user experience

Perform proactive system maintenance including Salesforce release updates security reviews health checks and optimizer recommendations

Analyze existing portal configurations and recommend improvements for usability scalability accessibility and performance

Support data management activities including imports updates and synchronization relevant to Experience Cloud use cases

Collaborate with Salesforce Developers and QA to support testing deployment and post-release validation

Participate in release planning environment coordination and post-release support

Evaluate new Salesforce Experience Cloud features and enhancements for business value

Promote reuse automation and low-code/no-code best practices across portal solutions

Maintain Experience Cloud documentation standards and operational runbooks

Unleash your potential: What you will be doing and owning:

Ability to build strong collaborative relationships with business UX and technical stakeholders

Clear and effective communication when coordinating work escalating risks or requesting support

A continuous-learning mindset with a passion for improving digital experiences and platform capabilities

Comfort operating in a fast-paced team-oriented environment with shared ownership and accountability

Must Have

Bachelors degree in a business or technology-related field or equivalent practical experience

5 years of experience working with Salesforce with strong hands-on administration experience in Experience Cloud

Deep functional knowledge of Experience Cloud including portals user access models sharing and branding

Experience exposing Service Cloud features (Cases Knowledge self-service) through Experience Cloud

Extensive experience with Salesforce configuration and automation tools (Flows validation rules approvals)

Strong experience managing Salesforce security and access models for internal and external users (profiles permission sets roles sharing)

Experience working within a formal Salesforce Application Lifecycle Management environment (Dev / QA / UAT / Prod)

Nice to Have

Salesforce Administrator or Advanced Administrator certification

Experience working in an Agile/Scrum delivery model

Experience with Single Sign-On (SSO) identity management or authentication providers

Experience using Salesforce DevOps and deployment tools such as Gearset

Experience working in a SaaS or high-growth technology environment

Exposure to Commerce Cloud Service Cloud or cross-cloud integrations

Experience supporting systems during M&A or large-scale platform changes

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Technical Teams (via MS Teams/F2F)

Interview #3: Video interview with the Hiring Manager (via MS Teams/F2F)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.

Required Experience:

Senior IC