Associate, Client Success

Valence has built the only AI native coaching platform for enterprise offering personalized expert and human-like guidance and support to any leader or employee. Were not just talking about the future of work were building it now with the most innovative Fortune 500 companies across healthcare financial services manufacturing and technology.

Our focus is on the problems that actually decide whether AI changes how organizations operate the ones with no playbook no obvious answers and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale this is your chance.

And this isnt for everyone. Were not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of whats possible who get bored when things feel done and who are driven to redefine what AI can mean for leaders companies and the world. Because at Valence the work worth doing is the kind that redefines work itself.

The Role

This role will join our growing deployment team to deliver consistent high-quality coaching sessions and webinars that routinely generate positive participant feedback while maintaining efficient operations in support of the broader CS team. Through excellent customer service you will build and nurture strong relationships with our global clients actively contributing to the successful expansion of our product.

About Valence

Were the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the worlds biggest companies approach learning and development helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

Weve been featured in Harvard Business Review TIME World Economic Forum Financial Times Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally including Coca-Cola Delta Nestlé General Mills Schneider Electric Deutsche Telekom AstraZeneca Prudential CVS and Bristol Myers Squibb.

Working at Valence means youll work directly with Fortune 500 technology leaders building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These arent just any enterprise clients - theyre the companies defining what AI-first business transformation looks like across every major industry.

What Youll Do

Client Enablement & Webinar Delivery (70-80% of time)

• Take center stage by leading dynamic live webinars for the users of our Fortune 500 clients helping them unlock the full value of our products

• Deliver engaging thoughtful training sessions that leave participants inspired and equipped to succeed

• Follow up with participants to offer additional support and tailored resources

• Consistently achieve high satisfaction scores and drive strong engagement across all sessions

Program Operations (20-30% of time)

• Oversee team operational needs to ensure seamless execution of all enablement programs

• Monitor and analyze webinar call and training metrics to optimize outcomes and improve experiences

• Design and customize impactful training materials to address diverse user needs and continuously elevate our learning initiatives

What Were Looking For

• 2-5 years of professional experience in a fast paced environments startups preferred

• Excellent presentation and virtual facilitation skills

• Ability to build rapport quickly and maintain professional relationships virtually

• Fluency in English required; additional European languages (German French) are a plus

• High velocity execution skills with natural attention to detail

• Self-motivated adaptable and resilient with a desire to exceed expectations

• Comfortable working independently across time zones

• Willingness to embrace challenges experiment and learn through feedback

• Clear motivations for wanting to join an early-stage team

What youll get

Ownership & Rapid Growth

• Outsized missions from day one with direct responsibility for company-defining projects

• Work alongside the executive team with transparency into strategy and decision-making

• Influence on direction through real-time customer feedback and market insights

AI-First Operator

• Work directly with cutting-edge AI models and next-generation platforms

• Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries

• Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale

Compensation

• Competitive salary including base bonuses

• Comprehensive health coverage (medical dental vision) from day one

• Generous PTO company-wide R&R shutdowns and paid parental leave

• Retirement plan support for US and global employees

Equity

• Meaningful ownership in a venture-backed company at a growth inflection point

• Financial upside that comes from scaling fast

• Top-up grants as we scale and you deliver exceptional performance your compensation grows alongside your impact

Top-Performing Culture

• A culture built for top talent: intensity to win growth without limits and a team that solves hard problems and celebrates big wins together

Learn more about us and meet our team here

Location and Work Environment

This role is 3 days a week (Tues - Thurs) minimum in office in Central London (Waterloo). Candidates must be comfortable working with colleagues in different time zones (US) and have valid travel documents to visit European countries as well as the US and Canada as needed.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions please reach out to Allison Langille Head of People at

#LI-HYBRID

Required Experience:

IC