Technical Program Builder

The Opportunity

At Hinge Health were transforming how 20 million people access musculoskeletal care through AI-powered human-centered solutions - and our R&D organization is the engine behind that innovation.

Were looking for a Technical Program Builder to join the Office of the CTO and architect the R&D operational engine. This is a unique builder TPM role where you wont just manage processes. You will design and implement the systems tooling and AI agents that automate them.

Youll leverage AI automation and smart infrastructure to eliminate manual coordination reduce operational drag and enable teams to move faster with clarity and precision. If you have seen program management at complex organizations first hand and found yourself thinking this meeting could be automated or we shouldnt need a human to track this youll thrive here.

This role is about building scalable execution infrastructure - not status reporting. You will act as a force multiplier for engineering teams creating systems that streamline cross-pod coordination and ensure our internal operations are as innovative as the care we deliver to our members.

What Youll Accomplish

In your first 3 months:

• Audit & Identify: Assess R&D operational processes and identify high-impact opportunities for AI-driven automation and tooling improvements. Create a clean system of processes across R&D.

• Build Relationships: Establish trust with R&D leadership and pod leads understanding their pain points and operational bottlenecks.

• Quick Wins: Deploy initial automated agents or scripts to streamline the most repetitive R&D workflows.

In your first 6 months:

• Launch AI-Driven Infrastructure: Architect and deploy the R&D knowledge base and Internal Developer Portal optimized for both human and AI retrieval.

• Standardize Operations: Design and roll out standardized operational processes across R&D championing AI-native ways of working.

• Drive Planning Excellence: Lead one full quarterly OKR cycle establishing a single source of truth for the R&D roadmap.

In your first year:

• Scale Systems: Build low-code integrations (Jira/Linear Slack GSuite) that automate metrics collection and surface project health/velocity in real-time.

• Transform Execution: Own the end-to-end R&D planning cycle reducing planning overhead by 30% through automation while improving forecast accuracy.

• Establish Innovation Culture: Identify and implement AI/ML opportunities that become operational standards acting as a force multiplier for R&D leadership.

Who You Are

• A Builder at Heart: You dont just ask for a tracker; you build the tool that generates it. You are comfortable writing scripts configuring AI agents and using technical skills to solve operational problems directly.

• A Strategic Orchestrator: You excel at Leading at all Levels navigating the complexity of cross-pod coordination to align diverse stakeholders on planning and OKRs without losing sight of the big picture. You are a direct communicator can get clear answers and know how to motivate teams with a sense of urgency.

• A Resilient Problem Solver: You thrive in fast-paced environments and embody our Hustle value. When gaps appearwhether in personnel or processyou step in to bridge them ensuring the team never misses a beat.

Basic Requirements

• 5 years of experience in technical program management product operations or a related engineering role

• Demonstrated experience building custom AI agents or utilizing LLM APIs to drive productivity and automation

• Proven track record of managing comprehensive planning cycles and OKR processes for technical teams

• Experience with modern project management ecosystems (e.g. Jira Linear) and documentation platforms (e.g. Notion Confluence)

• Exceptional verbal and written communication skills with the ability to articulate complex process changes to diverse audiences

• Bachelors degree in a technical field or equivalent practical experience

Preferred Requirements

• Strong understanding of Developer Experience (DX) metrics and how to influence them

• Background in software engineering or data analysis

• Certification in Agile or Project Management (PMP CSM)

• Experience working in a high-growth technology environment

• Experience working in Health Tech and familiarity with healthcare regulations

About Hinge Health

At Hinge Health were using technology to scale and automate the delivery of healthcarestarting with musculoskeletal (MSK) conditions which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model Hinge Health leverages cutting-edge technology to improve outcomes experiences and costs to help people move beyond their pain.

The platform addresses a broad spectrum of MSK carefrom acute injury to chronic pain to post-surgical rehabilitationthrough personalized evidence-based care. As the preferred partner to 50 health plans PBMs and other ecosystem partners Hinge Health is available to over 20 million people across more than 2550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.

Learn more at

What Youll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical dental and vision coverage we offer employees and their family members help with gender-affirming care tools for family and fertility planning and travel reimbursements if healthcare isnt available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race color religion sex sexual orientation gender identity national origin age veteran status disability status pregnancy or any other basis protected by federal state or local law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability let us know by reaching out to your recruiter.

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