Senior Technology Services Lead

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan design and implementation of complex solutions applying knowledge of technology and communicating technology solutions across audiences including technical managerial business executives senior executives and/or vendors. Job expectations may include coaching mentoring providing feedback and career development to members of the team directing team activities and adhering to defined practices and policies to obtain results.

Responsibilities:

• Provides leadership in defect incident problem and change review meetings and release activities as applicable developing reliable and repeatable solutions to technology issues
• Manages the stability resiliency reliability and performance of a wide array of supported systems
• Provides point of escalation for team members peers and partner teams and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Mentors staff provides technical leadership across the organization and participates and helps with the resource interview and onboarding processes
• Directs appropriate teams to ensure alerts monitoring dashboards and processes are established appropriately for new projects and initiatives
• Performs access reviews conducts compliance activities and serves as a delegate for administrative processes
• Supports change implementations and proactively identifies potential issues resulting from the changes
• Operational Leadership Uptime Accountability
• IT Data Hall Operations Capacity Management
• Own sitelevel IT data hall operations in a 24x7 production environment.
• Maintain accountability for availability targets aligned to a 99% uptime expectation with focus on IT load readiness.
• Lead and coordinate onsite response during incidents or degraded conditions.
• Identify communicate and mitigate operational risks related to capacity equipment placement and deployment activity.
• Oversee IT data hall operations across traditional data halls and modular data center infrastructure.
• Manage electrical capacity availability and ensure safe operating margins.
• Partner with infrastructure networking and deployment teams to ensure deployment readiness and alignment.
• Serve as the primary liaison between IT operations and critical infrastructure teams.
• Promote a culture of safety accountability and operational discipline.
• Provide coaching technical guidance and support for staffing and escalation models appropriate for a highavailability site.
• Vendor Partner Management
• Maintain accurate operational documentation capacity records and reporting.
• Support audits and compliance activities with clear sitelevel insights.
• Serve as a trusted onsite representative ensuring transparency and alignment with enterprise partners.

Required Qualifications:

• 8 years of experience in enterprise data center operations missioncritical environments or similar largescale infrastructure operations.
• Demonstrated experience managing IT data hall operations power availability and space allocation in a live production environment.
• Strong working knowledge of IT data hall operations including racklevel power branch circuits cabinet densities electrical capacity concepts and space allocation.
• Solid understanding of critical infrastructure systems (UPS generators switchgear cooling) and how they impact IT load availability and operational risk.
• Experience identifying and managing operational risk related to capacity deployments and site readiness.
• Experience leading or supporting onsite operations teams in a 24x7 environment.
• Proven ability to lead through operational challenges incidents and competing priorities.
• Strong communication skills across technical teams vendors and enterprise stakeholders.

Desired Qualifications:

• Experience operating mixed data center environments including traditional data halls and modular data center infrastructure.
• Experience supporting highavailability enterprise environments with uptime expectations of 99% or greater.
• Familiarity with capacity planning practices including tracking installed vs. available power and managing space utilization.
• Experience working with OEMs service providers or colocation partners in an onsite operational context.
• Exposure to data center lifecycle activities such as site expansion consolidation migration or closure including coordination with multiple stakeholders.
• Prior experience supporting audit compliance or regulatory reviews within data center or missioncritical environments.
• Industry certifications (e.g. CDCP DCCA or similar) preferred but not required.

Skills:

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• Other

Shift:

Hours Per Week: