Fliff unpacks sports gaming into social free-to-play games for all types of sports fans. Weve built a social sports gaming experience that allows users to compete for leaderboard positioning to achieve badges and build their status within the game.
We are pioneering play-for-fun sports gaming with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun engaging and free-to-play alternatives to real money gaming.
Fliff is redefining the sports gaming experience by blending the fun of social play with the thrill of real-money competition. What began as a pioneering social sportsbook has evolved into a multi-vertical platform that is the fastest-growing brand in sports gaming. As we continue to expand were building a world-class ecosystem of sports gaming experiences that span social sweepstakes and real-money formats giving every type of fan a way to play compete and connect.
The Role:
Were hiring a VIP Program Manager to own the experience retention and lifetime value of Fliffs top players. Youll own how we identify engage and retain our highest-value players from defining the program to executing it day-to-day. This includes building strong 1:1 relationships and designing experiences that keep them engaged loyal and playing over the long term.
Youll build the VIP program from the ground up but more importantly youll operate it day-to-day: interacting directly with players tailoring offers spotting churn risk early and continuously improving how we serve our most important customers. Youll be in the details launching offers working directly with players analyzing whats working and improving it fast. Youll partner closely with marketing ops and support to deliver a VIP experience that actually feels VIP.
Success in this role means: our best players stay longer play more consistently and feel like Fliff is the only place they want to play.
Key Responsibilities:
VIP Player Retention & Growth
Own retention engagement and lifetime value of Fliffs highest-value players
Build and evolve our VIP program from scratch including structure rewards and player journeys
Build deep direct relationships with VIP players through personalized outreach (1:1 messaging offers experiences)
Identify churn signals early and proactively intervene to retain at-risk players
VIP Program Strategy & Execution
Design and evolve the VIP program (tiers benefits rewards experiences) with a clear focus on retention and player satisfaction
Launch and manage targeted promotions bonuses and experiences that drive repeat play and loyalty
Continuously refine the program based on player behavior and feedback
Personalization at Scale
Develop segmentation strategies to deliver tailored experiences to different VIP cohorts
Create high-touch moments that make players feel recognized and valued (not just incentivized)
Balance automation with human interaction to scale without losing the VIP feel
Data-Driven Optimization
Analyze player behavior engagement patterns and promo performance to improve outcomes
Track key metrics like retention reactivation frequency and player lifetime value
Run experiments on offers messaging and experiences to continuously improve performance
Cross-Functional Leadership
Partner with Marketing Product Ops and Support to deliver a seamless VIP experience
Advocate for VIP players internallyensuring their needs shape product and promotional decisions
Help define tooling workflows and processes to support a best-in-class VIP program
What Were Looking For:
2 -5 years of experience working on VIP loyalty or high-value customer programs (gaming betting or similar preferred)
Strong understanding of player behavior retention strategies and engagement tactics
Experience collaborating with multiple teams in a fast-paced environment
Self-starter mindset youre comfortable building things from scratch
Strong communication skills and a customer-first approach
Benefits:
Competitive compensation package including base salary benefits and equity. The annual salary for this role ranges from $120000 - $140000
Unlimited/Flexible paid time off.
Health benefits including medical dental and vision coverage as well as generous parental leave.
Employee-sponsored 401(k).
Extras:
$500 work-from-home stipend Equipment & Accessories.
Work Remotely.
Opportunity for professional development in a dynamic global setting.
A supportive collaborative and knowledge-driven workplace. An engaging and challenging role with the freedom to innovate and develop effective solutions.
We are a multinational company with our headquarters based in Philadelphia and offices in New York Austin and Sofia Bulgaria. Wherever we are in the world we pride ourselves on being a close-knit focused team that is welcoming and friendly and the work that we do is always interesting and rewarding. Wherever we are in the world we pride ourselves on being a close-knit focused team that is:
Welcoming and Friendly
We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive well make Fliff better for employees and customers alike.
Lively and Creative
We respect and value each others ideas experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.
Stimulating and Rewarding
We know bright minds love a challenge and we understand your desire to see your hard work pay off. Well make sure your daily tasks align with your career ambitions as we grow together.
Equal Employment Opportunity Statement
Fliff is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Join Our Team!
If youre ready to be part of an exciting innovative and dynamic team apply now to help shape the future of sports gaming with Fliff.
Required Experience:
Manager
Fliff unpacks sports gaming into social free-to-play games for all types of sports fans. Weve built a social sports gaming experience that allows users to compete for leaderboard positioning to achieve badges and build their status within the game.We are pioneering play-for-fun sports gaming with ou...
Fliff unpacks sports gaming into social free-to-play games for all types of sports fans. Weve built a social sports gaming experience that allows users to compete for leaderboard positioning to achieve badges and build their status within the game.
We are pioneering play-for-fun sports gaming with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun engaging and free-to-play alternatives to real money gaming.
Fliff is redefining the sports gaming experience by blending the fun of social play with the thrill of real-money competition. What began as a pioneering social sportsbook has evolved into a multi-vertical platform that is the fastest-growing brand in sports gaming. As we continue to expand were building a world-class ecosystem of sports gaming experiences that span social sweepstakes and real-money formats giving every type of fan a way to play compete and connect.
The Role:
Were hiring a VIP Program Manager to own the experience retention and lifetime value of Fliffs top players. Youll own how we identify engage and retain our highest-value players from defining the program to executing it day-to-day. This includes building strong 1:1 relationships and designing experiences that keep them engaged loyal and playing over the long term.
Youll build the VIP program from the ground up but more importantly youll operate it day-to-day: interacting directly with players tailoring offers spotting churn risk early and continuously improving how we serve our most important customers. Youll be in the details launching offers working directly with players analyzing whats working and improving it fast. Youll partner closely with marketing ops and support to deliver a VIP experience that actually feels VIP.
Success in this role means: our best players stay longer play more consistently and feel like Fliff is the only place they want to play.
Key Responsibilities:
VIP Player Retention & Growth
Own retention engagement and lifetime value of Fliffs highest-value players
Build and evolve our VIP program from scratch including structure rewards and player journeys
Build deep direct relationships with VIP players through personalized outreach (1:1 messaging offers experiences)
Identify churn signals early and proactively intervene to retain at-risk players
VIP Program Strategy & Execution
Design and evolve the VIP program (tiers benefits rewards experiences) with a clear focus on retention and player satisfaction
Launch and manage targeted promotions bonuses and experiences that drive repeat play and loyalty
Continuously refine the program based on player behavior and feedback
Personalization at Scale
Develop segmentation strategies to deliver tailored experiences to different VIP cohorts
Create high-touch moments that make players feel recognized and valued (not just incentivized)
Balance automation with human interaction to scale without losing the VIP feel
Data-Driven Optimization
Analyze player behavior engagement patterns and promo performance to improve outcomes
Track key metrics like retention reactivation frequency and player lifetime value
Run experiments on offers messaging and experiences to continuously improve performance
Cross-Functional Leadership
Partner with Marketing Product Ops and Support to deliver a seamless VIP experience
Advocate for VIP players internallyensuring their needs shape product and promotional decisions
Help define tooling workflows and processes to support a best-in-class VIP program
What Were Looking For:
2 -5 years of experience working on VIP loyalty or high-value customer programs (gaming betting or similar preferred)
Strong understanding of player behavior retention strategies and engagement tactics
Experience collaborating with multiple teams in a fast-paced environment
Self-starter mindset youre comfortable building things from scratch
Strong communication skills and a customer-first approach
Benefits:
Competitive compensation package including base salary benefits and equity. The annual salary for this role ranges from $120000 - $140000
Unlimited/Flexible paid time off.
Health benefits including medical dental and vision coverage as well as generous parental leave.
Employee-sponsored 401(k).
Extras:
$500 work-from-home stipend Equipment & Accessories.
Work Remotely.
Opportunity for professional development in a dynamic global setting.
A supportive collaborative and knowledge-driven workplace. An engaging and challenging role with the freedom to innovate and develop effective solutions.
We are a multinational company with our headquarters based in Philadelphia and offices in New York Austin and Sofia Bulgaria. Wherever we are in the world we pride ourselves on being a close-knit focused team that is welcoming and friendly and the work that we do is always interesting and rewarding. Wherever we are in the world we pride ourselves on being a close-knit focused team that is:
Welcoming and Friendly
We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive well make Fliff better for employees and customers alike.
Lively and Creative
We respect and value each others ideas experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.
Stimulating and Rewarding
We know bright minds love a challenge and we understand your desire to see your hard work pay off. Well make sure your daily tasks align with your career ambitions as we grow together.
Equal Employment Opportunity Statement
Fliff is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Join Our Team!
If youre ready to be part of an exciting innovative and dynamic team apply now to help shape the future of sports gaming with Fliff.
Required Experience:
Manager
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Job Location:
Monthly Salary:
$ 120000 - 140000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
