Assistant Manager, Food & Beverage

Reporting to the Food and Beverage Manager this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment the Assistant Manager Food and Beverage oversees the day-to-day operations in all Food and Beverage outlets and offers ongoing coaching and training to the team maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets. Promptly addresses all visitor and guest feedback/concerns. Assigns tasks and follows up with the team as necessary. Has an impeccable eye for detail with a contant focus on safety and sanitation. Assists in departmental administrative duties; Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience. The Assistant Manager Food & Beverage is representative of the Vancouver Aquarium and acts as a tour guide to all our guests and visitors

ACCOUNTABILITIES:

Promote and support excellent customer service satisfaction and positive visitor experience

• Create a positive friendly and welcoming environment for every visitor guest and team member
• Ensure all team members have the necessary resources for operational success
• Communicate with team to ensure they are provided with any updates or changes to menus policy Aquarium news etc.
• Oversee and lead the safety and sanitation standards and protocols
• Be the champion of all standards set out by the Aquarium
• Manages inventory levels reconciliations and ordering
• Assist with and answer general visitor questions of programs events orientation and any other Vancouver Aquarium related inquiries. Act as a Tour-Guide with in the Aquarium
• Confidently discuss all our food and beverage offerings and assist with any dietary restrictions
• Maintain a consistent positive demeanor in all circumstances
• Ensure all visitor and guest feedback is promptly addressed and rectified
• Adopt the motto if it is not right we will make it right
• Anticipate visitor and guest needs

Provide operational assistance and support to the Manager Food & Beverage:

• Review and approve team members timesheets
• Over see day to day operations in the outlets and/or catering
• Assist in performance evaluations and staff one-on-ones
• Contribute to departmental goals

Assist with the daily operations of the various food outlets and catering & events:

• Oversee the daily operation within the Food and Beverage outlets & Event Operations
• Ensure all products delivered to visitors and guests are of exceptional quality
• Assist with staff training and development
• Provide ongoing feedback and coaching to the team
• Delegate and assign tasks as necessary
• Assist in financial reporting and communication
• Review daily schedule and role assignments adjust as needed
• Ensure all outlets have the required resources for operational success
• Champion of all health and safety protocols
• Set up and service day time catering

Ensure high quality product experience is received by all visitor to the food outlet:

• Ensure all visitor and guest requests are fulfilled and accurate prior to delivery
• Ensure all satellite stations are clean and fully stocked
• Make certain the cafes and surrounding areas are clean and organized
• Ensure proper rotation of all food and beverage items

JOB REQUIREMENTS:

• Minimum 2 years of Food & Beverage Assistant Manager/Manager experience
• Minimum 1 year hotel and or catering experience is an asset
• Serving It Right certification is required
• Food Safe certified is required
• Clear background check is required
• Possess strong leadership and people supervision skills
• Must be a motivated self-starter
• Take initiative and see tasks through to completion
• Strong time management skills with the ability to prioritize
• Excellent customer service and communication skills
• Possess strong problem solving and decision-making skills
• Be an organized leader and lead by example
• Ability to stand for extended periods of time
• Ability to safely lift move and carry a variety of objects up to 30 lbs
• Must be available to work weekends evenings holidays and special events outside regular operating hours as scheduled.

SALARY RANGE: $54600 TO $74100 PER ANNUM

Required Experience:

Manager