Customer Care Agent (English and German)

WHAT YOU WILL BE WORKING ON

Main challenge

We are hiring a Customer Care Agent (English and German) to support our players worldwide and ensure high-quality timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project.

Qualifications :

What it means on a daily basis

• Handle customer requests via tickets in English and German
• Investigate and resolve issues using internal tools and knowledge bases
• Track document and follow up on cases until full resolution
• Escalate complex or technical cases to relevant teams when needed
• Identify recurring issues and contribute to improving support processes and templates

What success will look like

• Fast and accurate resolution of customer cases with a strong focus on quality
• High level of customer satisfaction and service consistency
• Effective workload management and strong prioritization skills
• Active contribution to improving support workflows and reducing recurring issues

Who you would be working with

You will work closely with the the Customer Care team Lead Customer Care Agents and Responsible Agents to ensure excellent support for our players.

Your recruitment journey

• Recruiter interview
• Test
• Team interview with Hiring Manager Language Speaker in English and German

Where this role can take you

This role offers growth in seniority allowing you to deepen your expertise in customer care player support and operational excellence within a global gaming company.

WHAT YOU NEED TO SUCCEED

• Fluent English (written and spoken) Ukrainian proficiency
• Upper-Intermediate or Advanced level of German is required;
• Basic digital literacy (MS Office CRM/ticketing tools or ability to quickly learn them)
• Ability to manage workload prioritize tasks and work effectively under pressure

WHO YOU ARE

• Strong communication empathy and customer-oriented mindset
• Problem-solving skills with ownership and responsibility for outcomes
• Calm organized and proactive approach in stressful situations
• Ability to collaborate effectively within a team and adapt to changes

Additional Information :

WHATS IN IT FOR YOU

Benefits

• Possibility to work remotely in a global product company with talented people
• Competitive salary based on your experience and skills
• 21 days of paid vacation 5 paid sick days plus national holidays
• Medical insurance and access to a psychologist
• Parental leave support
• Access to internal learning platform (courses trainings certifications)
• Employee Referral Program with attractive bonuses
• Full technical support and equipment provided

Life at Gameloft

At Gameloft Ukraine youll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC consoles and mobile platforms.

We also love staying connected beyond work with regular social events and community activities both remotely and at our Lviv office.

How to proceed

Please apply with your CV in English.

Remote Work :

Yes

Employment Type :

Full-time