Software Engineer (Agentic AIData Engineering)

Job Posting Title:

Software Engineer

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcome-driven approach to success and the notion that great ideas can come from anyone on the team.

About this role:

Join our Agentic AI Applications team to build the next generation of Gartners Sales and Service Delivery enablement this role you will help architect a sophisticated Agentic AI ecosystem designed to act as a force multiplier for our associates moving beyond simple chatbots to create context-aware digital partners. You will drive the development of a comprehensive intelligent digital assistant capable of connecting the dots between client initiatives value delivery past engagements & interactions and our vast library of expert research. You will engineer solutions that leverage Retrieval-Augmented Generation (RAG) multi-agent orchestration secure intent recognition and efficient context handlingensuring our Sales and Service teams have a powerful intelligent interface to navigate critical business data and be more productive and effective in their client interaction preparation and follow up workflows.

What youll do:

• Architect & Build Agentic Systems: Design and implement scalable multi-agent architectures that autonomously retrieve synthesize and act upon complex data setsincluding client intelligence strategic priorities and historical engagement & Interactions logs.

• Develop Advanced RAG Pipelines: Engineer robust Retrieval-Augmented Generation (RAG) solutions that aggregate diverse business intelligencespanning strategic client priorities communication history and value metricsto ensure the AI possesses a holistic real-time understanding of the client relationship.

• Orchestrate Complex Workflows: Build the logic that connects the dots across disparate systems enabling the digital assistant to hand off tasks to specialized sub-agents or external APIs.

• Ensure Enterprise-Grade Reliability: Implement rigorous guardrails security controls and intent recognition layers to ensure the AI acts safely and accurately when handling sensitive data.

• Scale from Concept to Production: Lead the technical evolution of AI capabilities from experimental POCs to robust high-availability systems ensuring the platform scales effortlessly to support thousands of global users.

• Optimize Performance & Cost: Fine-tune LLM interactions and context window usage to balance latency cost and response quality ensuring a seamless real-time experience for Sales and Service users.

• Collaborate & Mentor: Partner closely with Product Managers and Data Scientists to translate high-level business requirements into technical roadmaps while mentoring junior engineers in best practices for AI application development.

What youll need:

• 2 years of professional software engineering experience with a strong track record of shipping production-quality code.

• Proficiency in Python application development including Fast API asynchronous programming and performance optimization.

• Hands-on experience building AI applications using orchestration frameworks (specifically LangGraph or LangChain) and implementing Retrieval-Augmented Generation (RAG) using Vector Databases.

• Experience designing and deploying scalable solutions on AWS (e.g. Lambda ECS/EKS API Gateway DynamoDB) and a strong background in distributed systems APIs microservices container orchestration etc.

• Working knowledge of modern frontend frameworks particularly React with the ability to understand how backend APIs drive the user interface and an ability to collaborate effectively with Product & Design.

• Experience transitioning complex systems from Proof of Concept (POC) to high-availability production environments serving a large user base.

• Strong communication and collaboration skills to work effectively across time zones and global teams.

Good to have:

• LLM Tuning & Evaluation: Experience with prompt engineering strategies evaluating LLM performance (using frameworks like RAGAS or TruLens) or fine-tuning open-source models (e.g. Llama).

• Infrastructure as Code: Familiarity with Terraform managing AWS infrastructure.

• DevOps Practices: Experience with CI/CD pipelines (e.g. Jenkins GitHub Actions) and containerization (Docker/Kubernetes).

• Domain Knowledge: Understanding of CRM ecosystems (like Salesforce) or prior experience building tools for Sales or Customer Service teams.

• Knowledge of Java or Salesforce development

Who you are:

• Effective time management skills and ability to meet deadlines.

• Excellent communication skills for interacting with both technical and business audiences.

• Strong organization multitasking and prioritization abilities.

• Willingness and aptitude to embrace new technologies and rapidly master new concepts.

• Intellectual curiosity and passion for technology with a drive to stay current with emerging trends.

• Commitment to delivering high-quality project work on time and within budget.

Dont meet every single requirement We encourage you to apply anyway. You might be the right candidate for this or other roles

What you will get:

• Competitive compensation.

• Limitless growth and learning opportunities.

• Ongoing mentorship and apprenticeship; Leadership courses development programs technical courses certification opportunities and more!

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact your work will contribute directly to our strategy.

• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20 PTO days plus holidays and floating holidays in your first year.

• Extensive medical dental insurance and vision plan.

• 401K with corporate match immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.
  And much more!

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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