Customer Loyalty Advocate
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Job Location:
American Fork, UT - USA
Monthly Salary:
$ 60000 - 64000
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB OVERVIEW:
The Customer Loyalty Advocate is responsible for handling inbound inquiries from customers seeking to reduce terminate or change their HSOne account products or subscriptions. This position will also be responsible for contributing to the ongoing improvement of HSOne gathering valuable feedback from customers and delivering it back to the business. Expertise in our product suite and internal processes and ability to identify churn risks will play a crucial role in fostering long-term customer loyalty. Attention to detail and the ability to do active listening with customers and deliver clear and concise internal feedback will be key.
What You Will Do
- Handle a high volume of inbound cases addressing customer inquiries and concerns promptly and to full resolution including down-sells restructuring and terminations
- Encourage clients to utilize our best practices ensuring they maximize the value of our products and services with existing resources they can derive value from
- Be a voice of the customer - gather and analyze customer feedback to inform Product Sales Marketing Implementation and Customer Success of ways to improve the customer experience
- Become an expert on our product suite and internal processes and contract terms to effectively assist clients and provide tailored solutions
- Proactively engage clients that are delinquent on payments
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment
No special physical demands required
Qualifications
Must have:
- Typically 2to 3or more years of increasing responsibility in terms of any applicable professional experience
- Typically a bachelors degree or global equivalent in related discipline
- Excellent interpersonal and conflict resolution skills and ability to deliver difficult messages
- Demonstrated success in achieving or surpassing goals in previous roles
- Understanding of industry practices
- Good decision making analysis and problem-solving skills with ability to multi-task
- High proficiency with tools systems and procedures
- Good planning/organizational skills and techniques
- Strong verbal and written communication skills
- Good presentation and public speaking skills
- Customer Success or account management experience
- Dental Service Organization or in-office dental practice experience
- Previously worked in a customer support role
- Experience using a CRM and/or Customer Success platform
Theposted range for this position is $60000.00 - $64000.00which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people.
- A career in the healthcare technology industry with the ability to grow and realize your full potential.
- Competitive compensation.
- Excellent benefits package!Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Sick Leave (if applicable) Paid ParentalLeave Short Term Disability Income Protection Work Life Assistance Program Health Savings and Flexible Spending AccountsEducation Benefits Worldwide Scholarship Program Volunteer Opportunities and more.
About Henry Schein One
Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products services and most importantly our 2022 HS1 was awarded one of the top places to work for in Utah. To learn more click here: 2022 Best Companies To Work For Henry Schein One
Henry Schein Inc. and Henry Schein One LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.
Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Iowa Louisiana Maryland Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.
Required Experience:
Manager
About Company
Discover Henry Schein's dental software platform. Simplify workflows, enhance patient care, and streamline your practice with cutting-edge dental technology.
