Vice President of Residential Services

Position Summary

The Vice President of Residential Services is a senior organizational leader responsible for activating leading and holding accountable a high-performing residential workforce that operates in alignment with East Houses values of Humanistic Optimistic Progressive Integrity and Collaboration.

As a member of the Leadership Team this role provides strategic leadership operational oversight and performance accountability for all residential services. The Vice President ensures that services and operations deliver high-quality person-centered care achieve defined outcomes meet regulatory and contractual requirements and operate within approved budgets and utilization targets.

This role translates organizational strategy into execution aligns people and resources to priorities and ensures that leaders and teams are accountable for results. The Vice President represents East House with funders regulators and community partners and serves as the senior program leader in the absence of the Chief Program Officer as designated.

In compliance with NYSs Pay Transparency Act the salary range for this position is listed above. East

House considers factors such as (but not limited to) scope and responsibilities of the position

candidates work experience education/training key skills internal peer equity as well as market

and organizational considerations when extending an offer. The hiring process for this position may

require a criminal background check and/or motor vehicle records check. Any verbal or written offer

made is contingent on satisfactory results as determined by Human Resources.

ESSENTIAL FUNCTIONS

Strategic Leadership & Program Development

• Partner with the Chief Program Officer and other Leadership Team members to lead and execute on the strategic direction for residential services in alignment with East Houses mission values and strategic priorities that support organizational growth and sustainability.
• Partners with the Chief Program Officer to identify design and implement new or expanded residential program opportunities aligned with community need funding viability and organizational strategy.
• Analyze trends in behavioral health housing funding and community needs to identify risks opportunities and programmatic responses.
• Translate strategy into clear operating plans priorities and measurable objectives for residential programs and leadership teams.
• Ensures appropriate SLT visibility into residential services through structured reporting program reviews and participation in governance discussions as appropriate.

Program Performance Quality and Outcomes Accountability

• Hold full accountability for residential programs achieving defined outcomes quality standards utilization targets and budget expectations.
• Ensure all programs deliver effective person-centered evidence-based services responsive to participant needs and demographics.
• Lead development implementation and monitoring of quality improvement plans integrating regulatory funder and best-practice requirements.
• Use data benchmarks and performance metrics to evaluate program effectiveness identify gaps and drive continuous improvement.
• Oversee annual program evaluations performance reporting and outcome measurements across all residential services.
• Ensure achievement of maximum occupancy and utilization targets across programs.

People Leadership Workforce Activation and Accountability

• Build lead and retain a high-performing values-aligned management team capable of delivering results in a complex regulatory environment.
• Creates and sustains a positive inclusive and respectful culture that builds organizational pride and supports high performance.
• Translate organizational and program goals into clear expectations performance metrics and accountability structures.
• Provide leadership coaching and supervision to direct reports; ensure leaders effectively manage their teams.
• Hold leaders accountable for staff performance engagement compliance and outcomes.
• Ensure timely and accurate performance evaluations compliant differentiated pay practices and corrective action when performance does not meet expectations.
• Ensure employees with performance deficiencies are supported through coaching improvement plans and addressed promptly when improvement is not achieved. Takes decisive action when sustained improvement is not achieved.
• Develops and maintains succession and backup plans for key leadership roles to ensure continuity of operations and future readiness.

Compliance Risk Management and Regulatory Oversight

• Ensure full compliance with all applicable federal state and local regulations including OMH OASAS HIPAA and contractual requirements.
• Maintain licensing certification and accreditation with no outstanding corrective actions.
• Oversee implementation of compliance policies procedures and training to ensure staff understanding and adherence.
• Proactively identify and address compliance risks operational gaps and corrective action needs.

Financial Stewardship & Operational Effectiveness

• Ensure residential programs operate within approved budgets while meeting service quality and utilization goals.
• Partner with finance and program leadership to monitor financial performance manage resources effectively and support sustainable growth.
• Establish and monitor performance measures to improve efficiency effectiveness and adaptability across residential services.
• Balance quality compliance workforce sustainability and fiscal responsibility in decision-making.

Community Funder & System Leadership

• Serve as a senior representative of East House with funders regulators and community partners.
• Strengthen relationships with key funders and system partners including counties and state agencies.
• Ensure residential programs are visible accessible and well-understood by referral sources and community stakeholders.
• Advocate for participant needs and collaborate with system partners to improve service coordination and outcomes.
• Support partnerships that advance East Houses mission strategic priorities and system impact.

Other

Delivery of consistent measurable results including:

• Achievement of residential program outcomes quality goals and utilization targets
• Sustained regulatory compliance with no unresolved findings
• Strong financial performance aligned with approved budgets
• High-performing accountable leadership teams
• Positive staff engagement and retention within residential services
• Effective execution of strategic priorities and operating plans
• Strong trust-based relationships with funders partners and regulatory bodies

COMPETENCIES

Alignment with East House Values

• Humanistic Collaborative Optimistic Progressive Integrity.
• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes procedures and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of ones behavior on others.

Commitment to Belonging Respect and Building a Supportive Community

• Values and appreciates the unique backgrounds experiences and perspectives of every individual.
• Actively includes others in conversations and decision-making fostering connections by learning about others interests and celebrating achievements to make individuals feel valued.
• Listening without judgment communicating and interacting politely and civilly and acknowledging others contributions to show appreciation and build trust.
• Offering help encouraging collaboration and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Operational Efficiency Feedback Continuous Improvement

• Manages day-to-day operations efficiently.
• Focus on process improvements and optimization.
• Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team.

Relationship Building/Collaboration

• Develops andmaintainspositive relationships based on trust respect and mutual support.
• Builds and leads high-performance teams andestablishes high standardsof performance and conduct for oneself and others.

Strategy Vision & Execution

• Develops strategies and plans with a solution focus.
• Achieves goals and embraces learning.
• Exhibits strategic agility anda drive forresults.
• Leads systems effectively anddemonstratespolitical savvy.
• Possesses strong business acumen.

Working Conditions/Work Environment

• Traditional office or household environment.
• Occasionally subjected to pressure due to time demands.
• Travel to other East House facilities.
• Must be able to respond to off-duty emergencies.
• Must be available to work on weekends and some evenings.
• Constant variations in daily assignments frequency of interruptions volume of work performing/presenting in front of others
• Position requires frequent local travel and occasional regional travel

Physical Demands/Work Environment

• Job frequently requires sitting handling objects and paperwork work with a computer and communicating with others both verbally and in written format.
• Job involves occasional lifting of up to 30 lbs. walking standing and reaching.
• Finger dexterity to a level that allows the ability to operate a telephone and computer keyboard.
• Hearing needed to a level that enables one to hear normal conversation.
• Visual requirements to the level of being able to read documents and a computer screen.
• Ability to read and interpret policies procedures and various other information.
• Ability to maintain emotional control under stressful situations.
• Ability to travel and access client homes which may or may not be handicap accessible.

Reasonable Accommodation

East House provides reasonable accommodations to applicants with disabilities under the

Rehabilitation Act the Americans with Disabilities Act the New York Human Rights Law or similar

applicable law. If you need reasonable accommodation for any part of the application and hiring

process please contact the Human Resources office at or email your request to Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement

East House provides equal opportunity to all qualified individuals and does not discriminate on the

basis of race color creed age marital status sex gender religion sexual orientation gender

identity gender expression national origin veteran status or disability or any other protected

statuses in its hiring promotions and other employment activities.

Education & Experience

• Bachelors degree in healthcare or related fields with a minimum of eight years experience in supervision and administration preferably in a mental health/chemical dependency program; or the equivalent in relevant education training and paid experience.
• A masters degree in healthcare administration social work public health or a related field is highly preferred.

Licensure/Certifications

• Qualified Health Professional as defined by NYS OMH and/or NYS OASAS is required.
• NYS motor vehicle license safe driving record and availability of personal car for work.

Required Skills/Abilities

• Experience with behavioral health care systems and OMH OASAS and VESID.
• Skill in planning organizing directing and coordinating a wide range of activities.
• Demonstrated leadership skills in personnel and administration; program evaluation and quality assurance; budgeting and resource management.
• Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons and other staff;
• Counseling and clinical supervision skills are preferred
• Ability to use data to improve program practices
• Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Internet check his/her email account create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits.
• Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling set tabs change page orientation sort save open and organize electronic files.
• Microsoft Excel skills as evidenced by the ability to use workbooks create simple formulas insert and delete data create and edit charts filter and sort lists and format data.
• Experience using multiple database programs required.