Officer Global Operations

Main Responsibilities 

Deliver operational excellence and ensure compliance: 

• Performing bank transaction monitoring for portfolio of clients for specific jurisdiction.  
• Delivering different types of services to different jurisdictions within compliance and regulatory requirements ensuring established processes and procedures are followed and understanding why they are necessary. 
• Processing insurance policies for cayman and Bermuda jurisdictions.  
• Ensuring that all service level agreements deadlines and timelines are met for allprocesses and meeting the relevant quality standards for all processes and adopting a doing it right first time approach. 
• Ensure all financial statement are approved within the SLA KPI for Jersey and Guernsey  
• Providing regular updates on progress through trackers and other monitoring tools;  
• ensuring that time entries are recorded correctly in the time sheet for all processes. 
• Building knowledge of the services Ocorian provides and the levers associated with financial performance deepening your technical knowledge. 
• Actively participating in process improvement initiatives.  
• Liaising with various internal and external stakeholders to ensure excellent client service 

Deliver client-centric service: 

• Taking greater initiative and ownership of responsibilities assigned building confidence and skills to deliver with limited changes and input from your manager. 
• Providing high quality client-centric administration activities in a timely manner growing your appreciation and understanding of client needs and the nature and rationale of client activities and transactions. 
• Building confidence and skills to communicate knowledgeably and professionally with clients and other stakeholders.  

#LI-EM1
#LI-Hybrid

Qualifications :

• Educated to A level or equivalent;
• Completed first degree in a relevant field or on the way to complete ICSA

Knowledge Skills and Experience 

• 1-2 years experience in company and trust administration.
• Digital Literacy- able to lead in the use of the Microsoft Office suite of applications and Ocorians core systems and apps demonstrates a solid understanding of how to extract and manipulate client data. 
• Administrative and Service Delivery Skills- able to support and train others helping set and achieve team objectives. 
• Personal Leadership-works with peers to ensure there is consistent understanding of goals and how to achieve these. 
• Discretion and Confidentiality- able to maintain confidentiality and handle sensitive client information with the utmost discretion. 
• Adaptability- demonstrates flexibility to changing priorities and work demands. 
• Accountability- takes responsibility for work output. 
• Presentation Skills able to convey results and outputs of work to senior management in a clear and succinct manner. 
• Attention to Detail- demonstrates excellent attention to detail to produce high-quality work. 
• Time Management- able to manage workload prioritise tasks and meet deadlines in a fast-paced private client service environment. 
• Communication Skills- able to interact with clients colleagues and others in a courteous and effective manner. 
• Teamwork- collaborates with colleagues and assists team members in administrative tasks to achieve common goals. 

Additional Information :

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC Clients are at the centre of our world and were committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS We aim high. We think and act globally seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple efficient and effective.
• We are COLLABORATIVE With a curious mindset we ask the right questions to get to the right solution for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL  We behave with integrity at all times and assume positive intent building trust through responsible actions and honest relationships.
  Equal Opportunities for Everyone

Please let us know if theres anything we can do to make the process easier for you. You can reach us at .

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status. 

Remote Work :

No

Employment Type :

Full-time