Service Coordinator I

In compliance with NYSs Pay Transparency Act the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position candidates work experience education/training key skills internal peer equity as well as market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results as determined by Human Resources.

. Partner with clients to develop individualized service plans based on client-identified goals.

Coordinate and advocate for access to mental health substance use physical health financial and other community resources.

Provide support in the community and in client homes utilizing clinical knowledge and sound judgment.

Participate in case reviews and planning to ensure quality and stability of client services.

Support client access to housing including landlord relations lease retention and financial assistance.

Assist clients with benefit applications budgeting and payee agency coordination.

Promote family well-being through school recreation and healthcare connections.

Provide medication support as required by the program.

Maintain documentation in accordance with funder and agency standards.

Note: This job description may not cover all job duties and is subject to change without notice. Job

duties responsibilities and/or activities may change at any time with or without notice.

Qualifications

Education & Experience

High School Diploma or equivalent and 4-6 years of human services experience OR

Associate degree and 2-4 years of experience OR

Bachelors degree in human services and 1-3 years of experience.

Licenses/Certifications

Valid NYS drivers license in good standing and access to a personal vehicle for work-related tasks.

Skills & Abilities

Knowledge and experience supporting culturally diverse individuals with psychiatric or chemical dependency concerns.

Skills in counseling crisis assessment and intervention communication and client monitoring.

Proficiency in Microsoft Word basic computer literacy and database usage.

Alignment with East House Values

Humanistic Collaborative Optimistic Progressive Integrity.

Represents the organization professionally and aligns with its mission

Performs work with integrity and in compliance with established processes procedures and regulations.

Accountability

Takes responsibility for all work activities and personal actions.

Follows through on commitments; implements decisions that have been agreed upon.

Maintains confidentiality with sensitive information.

Acknowledges and learns from mistakes without blaming others.

Recognizes the impact of ones behavior on others.

Commitment to Diversity Equity Inclusion & Belonging

Values and embraces differences backgrounds experiences and opinions of individuals and groups.

Promotes an environment where everyone feels respected and included.

Working Conditions/Work Environment

Traditional office or household environment with occasional evening or weekend hours.

Frequent travel and client transport required.

Physical Demands

Requires sitting handling paperwork using a computer and effective verbal/written

communication.

Occasional lifting (up to 30 lbs.) walking standing stair climbing and travel.

Visual and auditory acuity for normal office tasks.

Reasonable Accommodation

East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act the Americans with Disabilities Act the New York Human Rights Law or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process please contact the Human Resources office at or email your request to Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement

East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race color creed age marital status sex gender religion sexual orientation gender identity gender expression national origin veteran status or disability or any other protected statuses in its hiring promotions and other employment activities.