Front Desk Supervisor

Pay Rate: $18.50/ hour - Use our Daily Pay benefit and get access to your pay as you need it. 

**Must be able to work any shifts assigned including evenings weekends and holidays***

The Front Office Supervisor supports the Front Desk Manager in delivering exceptional guest experiences by overseeing front desk and reservations operations. This role blends hands on operational leadership with financial accountability and proactive problem solving to ensure smooth daily operations and contribute to the overall success of the resort.

You will embody Westgates core values of Passion Integrity and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts our team members are the heart of our success. When you join you become part of a company that values hospitality teamwork accountability and professional growth.

As a  Front Desk Supervisor you will:

• Directly supervises Front Desk team members ensuring compliance with organizational policies and applicable laws.
• Trains team members plans assigns and directs work appraises performance and manages rewards and disciplinary actions.
• Greets registers and assigns rooms to guests.
• Keep marketplace shelves fully stocked and ready for customers.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services; registration of guests.
• Keeps records of room availability and guests accounts.
• Computes bill collects payment and makes change for guests.
• Makes and confirms reservations.
• Prepares daily reports (credit limit cash).
• Reviews daily arrivals and departures.
• Coordinates with housekeeping when VIP Guests arrive.
• Sets up Front Desk schedule and meetings.
• Perform other tasks as assigned by resort operations leadership.

Qualifications :

• Minimum of 1 year of front desk experience in a hotel environment preferred.
• At least 1 year of supervisory or teamlead experience within hospitality required.
• Strong understanding of guest service standards.
• Demonstrated expertise in de-escalating guest concerns turning challenging interactions into positive service recovery moments.
• Exceptional guest service skills with a warm serviceoriented approach that reflects genuine hospitality.
• Must be flexible and able to work any shifts assigned including evenings and overnights.
• Must be able to work weekends and holidays as needed.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check drug test and prove eligibility to work in the United States.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time