Customs Brokerage Manager

As the Customs Brokerage Manager you will play a key role in developing and strengthening our customs brokerage product in the marketplace. You will partner closely with Operations Finance Sales People Systems and Compliance teams to ensure full adherence to company policies and procedures. This role requires a proactive leader who can drive operational excellence optimize processes develop talent and ensure seamless customs compliance for our customers.

• Ensure all classification instructions for all customer shipments are accurately executed.
• Monitor duty deferment usage and levels.
• Oversee and review license/visa applications.
• Ensure all new business is transitioned correctly and efficiently.
• Conduct a minimum of two facetoface calls per week focusing on retention and sales.
• Maintain strong positive relationships with the Trade Compliance Manager and support all compliance initiatives and trainings.
• Promote and leverage productivity tools (e.g. EDOC process management Customsware Expo customs systems).
• Manage customer refunds in collaboration with customs authorities.
• Oversee the management and integrity of the customs system.
• Send client report requests through the available database (Expo requests Expo reporting).
• Provide content for customer reviews including duty/VAT updates.
• Implement new system changes and enhancements within the department.
• Lead staff appraisals and onetoone meetings in line with the 31 Initiative.
• Assist and support the supervisor and key staff in goal setting and development monitoring.

Qualifications :

• Excellent written and verbal communication skills.
• Strong listening skills and ability to collaborate effectively.
• Proven leadership capabilities and emotional intelligence.
• Ability to lead and manage change.
• High adaptability in a dynamic environment.
• Strong presentation and analytical thinking skills.
• Effective problemsolving abilities.
• Strategic planning capability.
• Strong command of written and spoken English.
• Knowledge of global logistics and industry standards.
• Proven experience of at least 510 years in Egypts customs brokerage sector
• Strong understanding of customs procedures and compliance requirements.

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Remote Work :

No

Employment Type :

Full-time