Technology Coordinator, Mexico City

What youll do...

As the Technology Coordinator you will support three properties: Hyde Mexico City Reforma Mama Shelter Roma and Mondrian Mexico City Condesa. As part of our Technology team you will help ensure the smooth operation of our IT infrastructure systems services and support across the hotels.

This role is ideal for a hands-on service-oriented professional who enjoys supporting end users coordinating with vendors following up on IT issues and participating in technology projects that keep our hotels connected secure and operating efficiently.

Key responsibilities:

• Support the day-to-day IT operations across the three hotels ensuring systems equipment and services are functioning properly.
• Provide technical support to end users helping resolve hardware software connectivity access and system-related issues in a timely manner.
• Assist in the coordination and follow-up of IT projects including infrastructure upgrades WiFi improvements system implementations and hotel openings.
• Work closely with on-site teams to understand operational needs and ensure technology support is aligned with business priorities.
• Support the maintenance of IT infrastructure including administration patching upgrades and basic troubleshooting.
• Coordinate with third-party providers and internal teams to follow up on service requests incidents warranties support contracts and project tasks.
• Assist with the technology elements for hotel bar and restaurant openings.
• Support the management of network environments connectivity WAN links and related infrastructure escalating complex issues when needed.
• Help ensure compliance with company standards cybersecurity practices PCI requirements and data protection guidelines.
• Support endpoint management and user/device administration through platforms such as Microsoft Intune MDM when applicable.
• Maintain accurate records of IT assets equipment users licenses incidents and project follow-up.
• Stay curious about new technologies and trends that could improve the employee and guest experience.
• Perform any other reasonable responsibilities as assigned.

Qualifications :

What were looking for

• Previous experience in IT support IT operations or coordination of technology projects ideally within hospitality or multi-site environments.
• Experience providing day-to-day technology support to internal users and operational teams.
• Knowledge of networking concepts including routing switching firewalls TCP/IP DHCP DNS VLANs and related infrastructure.
• Experience working with a broad range of IT equipment and solutions including phone systems network devices firewalls computers printers and peripherals.
• Genuine interest in technology innovation and developments within the IT industry.
• Hands-on responsible and results-oriented mindset with a willingness to get involved and see tasks through to completion.
• Highly organized and detail-oriented with strong follow-up skills across incidents projects vendors and user requests.
• Ability to document track and maintain accurate records of IT assets licenses user access service requests and project progress.
• Clear communication skills a warm approach and a strong service mindset when supporting operational and administrative teams.
• Collaborative enthusiastic and reliable; eager to be part of a team that works hard supports one another and enjoys the journey.
• Willingness to travel between properties within Mexico City according to operational needs.
• Professional IT certifications are desirable such as Microsoft networking cybersecurity project management or vendor-specific certifications.

Additional Information :

Whats in it for you...

• The opportunity to embark on an exciting career in a company that is taking off!
• Ennismores values and fast-growing environment
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity
• The opportunity to challenge the norm and work in a rewarding environment building global brands
• Learning opportunities to broaden your skillset and development that helps you think make and thrive at work

Remote Work :

No

Employment Type :

Full-time