Director of Spa

• Oversee and manage all Spa operations to ensure exceptional guest experiences in line with Rixos luxury standards.
•  Ensure smooth daily operation of the Spa Wellness Fitness Center and related facilities.
• Develop and implement Spa strategies to maximize revenue profitability and guest satisfaction.
• Monitor Spa reservations treatment schedules and guest flow to ensure operational efficiency.
• Ensure all Spa facilities treatment rooms and wellness areas are maintained to the highest cleanliness and presentation standards.
• Lead train motivate and develop the Spa team including therapists attendants and reception colleagues.
• Ensure all Spa colleagues maintain professional grooming hygiene and luxury service standards at all times.
• Handle guest feedback complaints and special requests professionally and promptly.
• Monitor guest satisfaction scores and implement corrective actions where required.
• Ensure compliance with Spa treatment standards hygiene regulations and health & safety procedures.
• Develop Spa promotions wellness programs and retail initiatives to increase guest engagement and revenue.
• Monitor Spa inventory retail products linen and operating supplies to ensure proper stock control.
• Prepare departmental schedules attendance vacation planning and manpower allocation.
• Coordinate closely with Front Office Recreation Housekeeping Engineering and other departments to ensure seamless guest experiences.
• Conduct regular departmental meetings training sessions and performance evaluations.
• Monitor departmental expenses budgeting forecasting and financial performance.
• Ensure all Spa equipment and facilities are properly maintained and report maintenance issues promptly.
• Maintain confidentiality of guest information and treatment records at all times.
• Ensure compliance with Rixos and Accor policies procedures and audit standards.
• Ensure all Spa reports operational records and documentation are maintained accurately and updated regularly.

Remote Work :

No

Employment Type :

Full-time