Software Engineer, AI

Are you driven by innovation and looking to thrive in a fast-paced growing environment Join us at Verint and be part of our dynamic team! Help us in reshaping the landscape of customer experience where every interaction becomes an opportunity and every insight drives meaningful change.

Verint are he trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform coupled with AI-driven analytics tools unlocks the true essence of customer sentiment turning data into actionable insights with lightning speed.

Calabrio is looking fora highly skilled and experiencedSoftwareEngineerAIto perform a key role in our digital transformation program and deliver exceptional customer experience supported by trusted and resilient business an AI Software Engineer you will design build deploy andoptimizeAI-powered products and platforms with a strong focus on LLM applications agentic AI systems applied machine learning backend engineering data pipelines evaluation and production operations. You will turn AI capabilities into reliable business solutions that are scalable measurable secure and maintainable.

This role is ideal for someone who can move beyond experimentation and deliver production-grade AI systems including autonomous and semi-autonomous AI agents that can reason plan use tools retrieve knowledge and take actions safely within defined business hasembarkedjourney and istruly committedtoestablishinga value fabric that transforms its customer employee and stakeholder experiences through seamless integrated agile data-driven and secure Digital Services. Such an endeavor requires leaders passionate about customer experience and committed to consistently delivering value while focusing on digital services with inherent trust and resilience.

Whatyoullbe doing:

• Design AI systems
• Build end-to-end AI solutions using machine learning deep learning NLP and generative AI technologies.

• Develop LLM-powered applications
• Create applications using foundation models prompt engineering retrieval-augmented generation structured outputs function/tool calling and agent workflows.
• Build agentic AI solutions
• Design and implement AI agents that can plan reason through multi-step tasks interact with external tools and APIs retrieve relevant context and execute actions within controlled business processes.
• Develop multi-agent and orchestration workflows
• Create orchestrated AI systems where multiple agents or components collaborate to solve complex tasks with clear control flow observability and fallback handling.
• Productionize models and AI agents
• Deploymonitor andmaintainAI/ML models and agentic systems in production environments with strong reliability performance and safety standards.
• Build data and inference pipelines
• Develop pipelines for ingestion preprocessing vector search model inference agent memory/context management.
• Improve quality and evaluation
• Define offline and online evaluation frameworks for model quality latency safety task completion agent reliability and business outcomes.
• Optimizeperformance and cost
• Improve model selection prompt efficiency agent orchestration latency throughput caching token usage and serving efficiency.
• Ensure governance and safety
• Apply best practices for security privacy responsible AI model risk controls guardrails agent permissions compliance and human-in-the-loop review where needed.

Werelooking for:

• Problem solver - devise and implement advanced NLP algorithms andLLMmodels to address intricate challenges inConversationIntelligenceanalytics

• Strong teamplayer works with internal and external stakeholders to solve problems and actively incorporate input from various sources

• Excellent communication skills and collaborative working style

• Ability to think out of the boxstrong critical thinking and analytical skills

• Bachelors degree in Computer Science Engineering ora relatedfieldrequired. Masters degree preferred.
• 3 years of end-to-end experience training evaluating testing deploying and monitoring machine learning models in production.
• Hands-on experience building applications with LLMs prompt engineering retrieval-augmented generation structured outputs and model evaluation.
• Experience with frameworks or platforms for LLM and agent orchestration such asLangChainLangGraph Strands AIor equivalent architectures.
• Experience designing or building AI agents that use planning memory tool calling workfloworchestration agent-to-agentand external system integration to complete multi-step tasks.
• Strong experience with Python and backend frameworks such as Flask or Django for building production APIs and AI services.
• Strong understanding of machine learning fundamentals and practical experience with NLP tasks such as text classification NER clustering topic modeling semantic search and conversational AI.
• Experience with fine-tuning LLMs and transformer-based models such as BERTRoBERTa ALBERT and a solid understanding of tokenizers embeddings pre-trained models and adaptation techniques.
• Experience with SQL and NoSQL databases vector databases or embedding stores and data pipelines for AI applications.
• Experience with modelservingobservability evaluation error analysis prompt/version management and monitoring of AI systems in production.
• Familiarity with Linux systems and standard software engineering practices including testing CI/CD APIs and version control.

Nice to have:

• Experience with AWS Azure or GCP

• Experience with Docker and Kubernetes

• Experience with ETL and Data Engineering projects

• Experience withPostgreSQLSnowflakeorMongoDB

• Experience with Kubeflow or Airflow

Benefits:

Youvelearned about whatyoullbe doing here are some of the benefitsyoullbe getting when you join Calabrio:

• Global team recognized for their passion and innovation

• Innovative product culture and project exposure

• Training and development from industry-leading experts

• Cutting edgebenefit programs that include: medical and dental insurance disability and life insurance flexible PTO paid holidays and parental leave and more

• Weoffer marketcompetitive pay and benefits based upon the candidates skills experience and of pay for this salaried position is targeted at $110000.

Calabrio People are: Open Clear Ambitious Accountable Collaborative Consistent

What we value mostworkplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy focused and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs great opportunities for career development and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purposeyoullfeel motivated and genuinely excited to come to work!

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs job requirements and individual qualifications without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status parental status or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act as amended or applicable state law who are unable tocomply withCalabrios application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing. An applicant requesting accommodation maybe requiredto provide support for the requested accommodation. Calabrio will only share information concerning an applicants requested accommodation with those individuals who have a specific need to know such information.

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Required Experience:

IC