Founding BizOps (Apollo Unit)

The gap no one has filled

Every complex system in America has a profession whose job it is to be your trusted guide. You have a lawyer for legal. An accountant for taxes. A financial advisor for your money. Healthcare a trillion-dollar industry thats arguably the most complex and touches every single family leaves us on our own.

99% of care happens when someone steps outside the four walls of a doctors office. Hera is creating a new profession in healthcare to fill that gap: the Hero a dedicated senior care expert for your family. Our Heroes educate coordinate and advocate for the most vulnerable population in the healthcare system. Were covered by insurance so we can serve every family in America.

Building the most trusted interface of healthcare

We are in the business of trust.

Were designing for the most emotionally charged moments of our customers lives; the bar isnt just delight its trust. Heras brand promise is simple: care that would only be great enough for our own parents. This promise is our moat.

Its what physicians refer to families buy what Heroes deliver and what the product must unlock and enforce at every touchpoint.

The supply challenge

There arent enough experts to serve every family who needs us. The bottleneck isnt demand its supply.

In order to scale to all of America we need to unbundle expertise from the human and broaden the aperture of who can become a Hero. Anyone that can foster human connection should be able to become a Hero with that world our supply challenge becomes how we uphold our brand promise across every touchpoint with our customers.

Our product challenge

We believe the best software is invisible. We serve two audiences that most tech startups never build for: social workers and nurses (our Heroes) as well as aging parents and their adult children. Trust is built or broken in every interaction and the product is where that trust lives. We need to equip our Heroes to deliver expert-level care at every interaction.

Our founding team

We closed a 7M seed round led by Accel and 10xed revenue over the last 6 months organically through close partnerships with Weill Cornell NYU Langone and Mount Sinai. Weve been doing fun things in the community along the way (threw an art show for an 88 year old artist that went viral) and the customer feedback is the most positive our team has seen in our careers. Youll build Hera alongside co-founders Jenny Myles & Connie and a team from Headway and Palantir. We are in person in NYC. Read our story and watch our launch video here.

In a world of growing cynicism we chase hard truths give a damn and build.

• Our entire team believes truth is in the field. This means we are side by side with our Heroes everyday learning what it takes to do the job and do it well.

• We are high autonomy and trust. There is no space for micromanagement if you see a problem or think of a solution you are empowered to run at it wholeheartedly and know that the team has your back.

• We are creative in our bones. For the first time in many years we are seeing the genesis of a new profession of a profound scale and importance; its on us to define what it can and should look like.

Join our Apollo Unit to do hard things with us

We are looking for an ambitious and relentless generalist problem solver to join us on this mission. At other companies this role is often called Business Operations and Strategy. We call it Apollo Unit drawing inspiration from the mythological figure to represent the team ethos - surgical execution relentless truth seeking and obsession with greatness. You will go where Hera needs you the most often into unknown terrains and figure things out. Build the Hero growth engine. Launch new markets. Design systems to uphold quality. Build technology that feels human when humans are getting displaced by technology.

When you solve a hard problem you will know that youve empowered some of the most selfless members of our society to tangibly impact the lives of some of those most in need. You will also be rewarded with harder problems. Our promise is we will stretch your limits and trust you to own unreasonably substantial outcomes.

If this excites you and these values speak to you lets talk: .