Implementation Operations Specialist

About CertifyOS

CertifyOS is building the data infrastructure that powers modern healthcare.

Today healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work regulatory risk and higher costs across the system. Were solving that problem.

Our API-first platform automates provider licensing enrollment credentialing and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate compliant and reliable provider networks at scale.

Our vision is simple: One API. One provider ID. Frictionless provider data.

Were backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS we value authenticity accountability collaboration results and openness to feedback. Were building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.

About the role:

As a pivotal member of our team you will be responsible for overseeing the implementation and onboarding process for new client partners at Certify and existing Certify clients seeking to expand their scope of services. You will work with multiple clients collaborate closely with partner teams and execute the standard process for the successful implementation of the CertifyOS product and associated services. Your role will be instrumental in maintaining a seamless client journey and setting our clients up for success.

What youll do:

• Lead operational workstream components of implementation and onboarding process for new client partners across Credentialing and Monitoring services offered by CertifyOS across multiple implementations simultaneously

• Support clients as they complete standard implementation tasks related to operational workstreams and as they learn to use the CertifyOS platform

• Act as the main liaison between Implementation and Operations teams at CertifyOS

• Develop a deep understanding of US Healthcare Provider Credentialing and Monitoring as well as Provider Data Management

• Maintain a seamless client experience from contract execution to go-live

What youll need:

Required

• 5 years of professional experience overall

• 3 years of experience in software implementation project management strategy and operations or a management consulting role

• Excellent organisational skills and a strong detail-oriented mindset

• Outstanding presentation and communication skills with the ability to tailor the delivery of a question or request to a variety of audiences

• Ability to work independently and manage multiple tasks simultaneously

• Ability to interact and collaborate with operations product and engineering teams both internally and externally

Preferred

• Strong understanding of US Healthcare Provider Credentialing and Monitoring as well as Provider Data Management universe

• Demonstrated proficiency with systems spreadsheets databases and applications (Google Suite Salesforce Jira Confluence )

Benefits of Working at Certify

At Certify were building with intention and taking care of the people doing the work.

Your well-being matters to us. We provide 100% coverage of health dental and vision insurance premiums for employees. Our US-based team benefits from unlimited PTO with at least two weeks off each year to India employees are supported with health insurance statutory leave benefits and additional wellness (menstrual) leave for women.

We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work and we welcome applicants from all backgrounds and experiences.

If you require reasonable accommodations during the application process please contact

We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.

Required Experience:

IC