IT Technician

Our Sunset Studios portfolio has one missionto provide premiere studio production facilities and top-notch service bar none.

Our lots include 35 modern sound stages on over 42 acres in Hollywood another 7 stages 20 minutes north at Sunset Glenoaks and 6 brand new purpose-built stages in the heart of Manhattan. At our state-of-the-art production facilities our clients enjoy the latest amenities and sophisticated digital technologies.

Whats more we offer a service platform that is unequaled in value. All clients enjoy a highly personalized level of service from our attentive team providing unsurpassed concierge-style support while understanding the need for flexibility. Our platform also includes Quixote by Sunset Studios providing an unparalleled combined business offering of stages transportation equipment and production services.

At Hollywoods center for nearly 100 years weve played a critical role in the development of the entertainment industry.

Job Summary

At Sunset Studios we provide the best-in-class studio space to the biggest names in tech and entertainment and were seeking an IT Technician with outstanding customer service skills to assist with IT administration and user support for our studio tenants at our Sunset Studios property in Hollywood. As the IT team we help everyone stay connected and equipped including the tenants who utilize our sound stages and creative offices for their productions. We are responsible for providing both the infrastructure and hands-on user assistance with all our systems and hardware including Windows Operating Systems Microsoft Office Suites Computer & Server Hardware Macs Smartphones iPads iPhones and Networking.

Are you looking to use your IT expertise and exceptional interpersonal skills to support a thriving forward-thinking company Join our team!

What Youll Do

• Provide high-level and hands-on IT support and build positive relationships with Sunset Studios tenants across all levels productions and departments.

• Reset account passwords respond to and resolve IT-related issues and provide answers in a timely manner.

• Provide AV equipment technical assistance for conference calls Zoom meetings and presentations.

• Troubleshoot Windows computers network devices servers RingCentral/Mitel phones copiers & printers computer hardware software and mobile devices.

• Add and terminate Azure AD / Office 365 user accounts and support Office 365 suite. Create and maintain security groups in Azure AD.

• Ensure workstations are equipped with the proper computer hardware monitor mouse keyboard and appropriate software.

• Assist with hardware and software inventory from procurement to disposal.

• Set up mobile devices and provide mobile device support.

• Assist with all Sarbanes-Oxley compliance processes and compliance with IT security policies.

• Travel and/or reassignment between studio lots may be required.

• Miscellaneous projects as assigned.

What Youll Need

• Minimum of 2 years experience supporting local and remote Windows-based PCs in a large or mid-sized corporate environment.

• Bachelors Degree in a related field or equivalent work experience.

• Working knowledge of Windows computers software and proficiency with Office 365 and Azure AD administration and support.

• In-depth experience with Microsoft Teams Zoom Video Communications SharePoint and Windows Antivirus solutions Windows virtual & remote desktop solutions Dell desktop and laptop hardware including Multi-Function copier hardware.

• Experience with ticket management tools such as ServiceNow Windows Desktop/Laptop Imaging practices and system patching.

• Ability to work varied hours including early morning late evening or occasionally weekends to provide on-site support.

• Strong problem-solving and troubleshooting skills in order to promptly and efficiently resolve technical problems.

• Exceptional interpersonal and communication skills.

• Bonus Points For: Experience with Windows Server Windows System Center Mobile Device Management Intune Dropbox Citrix Xen Desktop MFA 2FA SSO Microsoft One Drive and/or Proofpoint knowledge of Microsoft Windows 2016 & 2019 and solid experience with Microsoft Active Directory.

Essential Physical Functions / Environment

• Able to lift 50lbs.

• Requires a wide range of constant physical and office activities including but not limited to: walking standing sitting talking speaking bending lifting finger manipulation etc.

• Frequent repetitive movements.

• Requires work such as tours throughout property including construction sites usually performed by walking and by climbing stairs.

• Requires movement between departments to facilitate work.

• Requires close distance peripheral vision and depth perception.
  
  --- Sunset Studios a subsidiary of Hudson Pacific Properties

Sunset Studios is proud to be an Equal Opportunity employer. We consider all qualified applicants for employment without regard to race color religion creed sex gender identity or expression national origin age disability medical condition marital status sexual orientation genetic information protected veteran status or any other basis protected by applicable law including federal state and local fair chance laws.

If you require a reasonable accommodation during the application or hiring process please notify us at so we can support you throughout the recruitment experience.

Required Experience:

IC