Practice Manager II Endocrinology Full Time

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Job Description:

Position Summary

The Practice Manager II will work under the direct supervision of the Exec Director Digestive Health Services and within the established policies and procedures of Elliot Hospital. The incumbent will ensure safe and cost-effective delivery of care with approximately seven (7) or more providers and/or consisting of two or more locations. Practice Manager II provides supervision responds to the needs of patients staff and providers and is responsible for managing personnel fiscal resources delegating responsibilities and communicating effectively.

At Elliot Endocrinology Associates we provide comprehensive specialized care for diabetes thyroid and parathyroid disorders osteoporosis pituitary and adrenal conditions polycystic ovary syndrome and a full range of hormone-related concerns. Our mission is to deliver expert endocrinology care in a patient-centered compassionate environment. Our team includes Board-Certified Endocrinologists Nurse Practitioners Registered Nurses Certified Medical Assistants and Patient Service Representatives all dedicated to supporting patients with high-quality coordinated care.

The Elliot Center for Diabetes Management and Advanced Nutrition Therapy provides individualized evidence-based care to support the health goals of our community. Our registered and licensed dietitians offer one-on-one nutrition counseling for children and adults using the most scientifically accurate nutrition information as well as some behavioral tools to help each person achieve optimal levels of addition to comprehensive nutrition services the Center offers specialized diabetes education for adults delivered by a Certified Diabetes Care and Education Specialist (CDCES).

This program supports individuals in understanding their diagnosis developing effective self-management skills and making sustainable lifestyle changes that promote long-term health.

Primary duties and Responsibilities

• Oversees daily administrative operations of EPN/EPS practices including patient interactions utilization/optimization of Epic clinical workflow documentation resolution of issues processing financial and business forms scheduling customer service and clinical encounters.
• Partner with the Medical Director to oversee day-to-day operations of the practice(s) including clinic flow staffing scheduling patient access Epic utilization clinical workflows customer service supply management and resolution of operational issues.
• Collaborates with providers and clinical leadership to support policy development and practice standards
• Manages administrative staff to ensure timely and accurate completion of tasks customer service excellence and manages efforts to ensure optimal levels of reimbursement.
• Creates monitors and adjusts provider schedules to maximize productivity and to increase patients access. Tracks provide vacation sick and continuing education hours. Manages physician on-call schedules.
• Support contract compliance for employed and contracted providers. Ensure efficient use of provider templates and appointment types (new follow-up procedure procedures APP/MD visits)
• Responsible for monitoring developing and achieving patient experience goals. Proactively identifies and resolves operational issues impacting patient satisfaction.
• Oversees department staffing and tracks volume to budget projections; participates in budgetary planning implementation and monitoring. Researches and describes reasons for budget variances. Works with Revenue Integrity to ensure optimal levels of reimbursement. Partner with billing coding and revenue cycle to optimize charge capture coding and collections. Manage budgets control expenses and drive financial performance. Monitor KPIs including work RVUs collections denial rates and cost per visit.
• Supports the implementation of new technologies programs and care models and participates in strategic planning for Digestive Health Services growth and expansion.
• Analyzes volume trends capacity and staffing needs and assists in the development of dashboards for key digestive health metrics including procedural volumes provider inbox burden and patient throughput.
• Supports clinical practice and patient care by compiling data required for quality improvement initiatives and provider contract requirements. Uses feedback access metrics and wait-time data to continuously refine scheduling and intake models.
• Facilitates meetings of staff including regularly scheduled physician PA/NP clinical front office and full section meetings as needed. Provides agendas minutes and follow-up communication as required.
• Supports alignment of practice operations through participation in efforts to standardize common workflows. Identifies new opportunities to advance departmental goals measure performance and implement quality and performance improvement plans. Coordinates operations across multiple locations if applicable.
• Supports marketing and outreach efforts to raise awareness and cultivate new business. Fosters relationships with new and existing patients to ensure the highest level of retention and referral. Support efforts to increase referral of new patients. Coordinates updates to the EHS website as needed.
• Contributes to the successful implementation and represents EPN/S as an active participant in health system improvement projects.
• Responsible for overseeing the ordering of supplies and completing check requisitions for continuing medical education (CME) reimbursement.
• Provides administrative leadership to other EPN/S departments (on a limited temporary or extended basis) upon request and as appropriate/possible.
• Completes and delivers annual performance reviews of administrative staff. Provide ongoing feedback and implement performance improvement plans as needed.
• Collaborate with Medical Directors to prepare and execute provider annual reviews. Utilizes the Just Culture algorithm to lead performance management.
• Responsible for maintaining Environment of Care and ensures compliance with EHS policies and procedures as well as established safety and regulatory agencies. Ensure employees adhere to patient safety guidelines and confidentiality requirements and maintain high levels of customer service.
• Responsible for the professional development of staff. Implements staff training and development programs. Provides leadership of workflow improvement programs. Participates in the development of succession planning.
• Payment and EOD balancing; FTE Requests Open Encounter Reports; Office WQs; Office Charge Review WQs (EPS) Charge Reconciliation; also referral access scheduling testing and financial reports as needed. Approve provider time sheets IT and other requests.

Education: Bachelors degree in business management hospital administration or a closely related field required.

Experience: A minimum of three-five (3- 5) years of work and supervisory experience preferably in practice management of multiple locations required. Proficiency with MS Office software.

Certification/Licensure: Membership in professional organization encouraged.

What Elliot Health System Has to Offer

• Health dental prescription and vision coverage for full-time & part-time employees
• Short-term disability long-term disability and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more!

Work Shift:

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation disability status veteran status or any other characteristic protected by law.