are we looking forWere hiring an IT Support & QA Engineer to be the on-the-ground owner of our NYC offices day-to-day technology and to add firepower to our QA team when IT load is light. This is a hybrid role with IT support as the primary responsibility: when something in the office stops working whether its Wi-Fi a TV in the conference room the Joan room-booking panels a teammates laptop or VPN youre the first person to make it right. When the IT queue is quiet youll plug into our QA team to test our next-generation embedded On-Demand Pay platform which serves hundreds of thousands of American consumers.
We expect the split to land around 75% QA / 25% IT based on current office size and ticket volume but IT always takes priority. Thats why this role is mandatory in-office 5 days a week at our NYC QA. When something breaks in the officewe need someone we trust to be there to fix it.
What youll do
IT This will be the priority to focus on when needs arise. We expect this to account for 25% of your day to day growing over time as Clair continues scaling.
Serve as the first line of support for all office and employee IT issues including laptops (Mac and PC) peripherals VPN SSO email and core SaaS tools
Own the health of office infrastructure: Wi-Fi networking conference room AV (TVs video conferencing) printers and the Joan room-booking system
Onboard employees: provisioning laptops accounts and access; recovering equipment and revoking access when people leave
Maintain an accurate inventory of hardware licenses and office tech assets
Triage tickets document recurring issues and build runbooks so common problems get faster to resolve over time
Partner with DevOps team on IT projects including security hygiene MDM rollouts vendor management and office buildouts
QA When theres no current IT needs youll be an active contributor to Clairs QA team. We expect this to account for 75% of your day-to-day.
Contribute to manual testing efforts within active sprints
Contribute to Clairs test automation suite
Integration and E2E testing to validate complete business workflows from start to finish replicating exactly how a user interacts with the entire Clair stack and partner apps
Document new findings bugs and edge cases across user flows
Collaborate with Development Design Product and Data to gather requirements and confirm functional and internal design specs
Partner with developers and support to resolve defects and environment issues
Write and execute test cases following the STLC with a solid grasp of the SDLC
Execute end-to-end testing of the application and interpret results
Assist the support team with issue investigation and propose plans of action
Attend daily standups planning meetings and contribute documentation as needed
What were looking for
You dont need to check every box below. Were looking for strength in either IT or QA as your foundation with willingness to grow into the other side.
Core (wed like to see most of these)
2-3 years of hands-on troubleshooting instincts and comfort working directly with end users
1-2 years of strong written communication and a habit of documenting your work
Comfort with macOS and Windows laptops at a user-support level
2-3 years of either office IT (networking SaaS admin AV) or software QA (manual testing bug reporting test cases)
Experience working in a fast-moving team environment ideally a startup
Helpful on the IT side
Prior IT support helpdesk or office-IT experience
Familiarity with Google Workspace Slack identity/SSO (Okta or similar) and MDM tools (Kandji Jamf Intune or equivalent)
Basic networking knowledge (DHCP DNS VPN Wi-Fi troubleshooting)
Experience with conference room AV and room-booking systems like Joan
Helpful on the QA side
Prior QA or software testing experience for mobile or web applications
Familiarity with QA methodologies and the SDLC/STLC
Exposure to tools like Postman Selenium Cypress Browserstack Linear
Some programming exposure (JavaScript SQL PHP/Laravel or similar)
General SQL fluency (we use PostgreSQL and Snowflake)
Things we consider a plus
Security-minded background (endpoint hardening phishing response least-privilege access)
Experience testing financial systems with a sound understanding of the industry
Experience with test automation frameworks and converting manual test cases to automated suites
Experience in object-oriented programming languages (PHP Python Ruby C/C# JavaScript)
Experience with CI/CD tooling (Jenkins Cucumber/Gherkin GitHub Actions)
Additional Details
Location: This is an onsite position based in New York City you will be expected to come into the office five days a week.
Compensation: The annual base salary for this role is $138000. The actual base pay within this range depends on many factors such as education skills and experience. Base pay is only one part of Clairs competitive total compensation package which includes benefits perks and equity. The base pay range is subject to change and may be modified in the future.
Clair will only contact candidates from @ email addresses. We will never ask for payments or sensitive personal information during the hiring process. If you happen to receive anything suspicious please ignore it.
Need more convincing
Apart from getting to work with our incredible team here are some of the benefits you can expect when you join Clair:
Medical Dental & Vision Coverage with option to extend to your family
Fully-paid parental leave
Company-sponsored 401k HSA and FSA
Unlimited vacation for salaried roles generous PTO for hourly roles
Work from home setup allowance
Access to your earnings every day on Clair
Company-sponsored short-term and long-term disability insurance
Equal Opportunity Employer Information
Clair is an equal opportunity employer and we value diversity at our company. We actively seek a diverse applicant pool and do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
For questions please email us at
Required Experience:
IC
Job Location:
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
