Customer Service Representative

Work with a Leading Home Appliances Brand in Lisbon

Are you passionate about delivering exceptional customer experiences Do you speak Italian fluently and have a good command of English This is your chance to join a global home appliances brand and kickstart your career in the vibrant city of Lisbon!

Job Overview

Role: Customer Service Representative

Project: Home Appliances

Languages: Italian (C1/native) and English (B2)

Location: On-site in Lisbon Portugal

Type of Contract: Fixed-Term (6 months)

Key Details

Training Start Date: 28/May/26

Schedule:

• Monday to Saturday rotational shifts between 07:00 and 19:00.
• Sunday and one rotational day off per week.

Your Responsibilities

• Provide exceptional customer support for a leading home appliances brand.
• Assist customers with inquiries troubleshooting and service requests.
• Ensure timely and accurate responses via phone email and chat.
• Maintain a high level of professionalism and customer satisfaction.
• Log customer interactions and collaborate with internal teams to resolve issues.

What Were Looking For

• Languages: Proficient in Italian (C1/native) and English (B2).
• Skills:
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to work in rotational shifts and adapt to a dynamic work environment.
• Experience: Previous experience in customer service is a plus but not required.

Compensation & Benefits

• Base Salary: 1000 gross/month (14 months).
• Meal Allowance: 7.63/day
• Attendance Bonus: 100 gross/month (11 months)
• Comprehensive training and ongoing support.

Why Join Us

Global Brand: Be part of a renowned home appliances company with a strong reputation.

Career Development: Gain valuable experience in a growing industry.

Work in Lisbon: Immerse yourself in one of Europes most dynamic and beautiful cities.

Team Environment: Join a supportive and multicultural team that values collaboration and growth.

Hiring Process

• Application Review: Share your CV and let us know why youre a great fit!
• Language Assessment: Showcase your Italian and English proficiency.
• Interviews: Participate in one or two interviews with our client to discuss your fit for the role.

Relocation package: Apartment Room with rent and utility bills covered for 12 months (discounted directly from the payslip)