Linux Server Support Analyst

Why Work Here

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom experiencing new situations and learning opportunities every day. Internal advancement is commonplace and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.

About the Role:

In this role within Technology and Global Security youll help shape the future of ATCOs Linux/Unix server environmentbalancing long-term strategy with hands-on operational support. Youll contribute to a clear technical roadmap lead and deliver initiatives that move our platform forward and provide proactive responsive support aligned with ATCOs security standards and policies.

What You Get to Do:

Assess and evolve ATCOs Linux/Unix server platform by monitoring industry best practices understanding current-state capabilities and translating business needs into actionable improvements.
Contribute to multi-year technology roadmaps and annual plans (including priorities and budget) and help deliver projects that advance the environment.
Partner with internal teams service providers and suppliers to ensure effective communication service alignment and smooth introduction of technology and support changes.
Provide day-to-day delivery and support for Linux/Unix servers across on-prem and cloud platforms including participation in a 24x7x365 on-call rotation.
Support service management practices: incident and problem management (including root cause analysis) escalation follow-through ITIL-aligned processes and an up-to-date service catalog/CMDB inputs as required.
Execute core operational activities such as patching backup and recovery builds and decommissioning.
Contribute to disaster recovery readiness by reviewing and improving DR plans (RTO/RPO alignment) coordinating with DR teams and participating in DR exercises.

What You Bring:

Post-secondary education in a relevant field.
13 years of experience/exposure supporting Linux (preferably Red Hat Enterprise Linux) including installation configuration maintenance and troubleshooting in line with best practices.
Scripting/programming capability (e.g. shell scripting Perl Python) to automate and improve operational tasks.
Working knowledge of supporting the broader server ecosystemhardware in a controlled data centre environment virtualization (e.g. VMware) and network administration/troubleshooting.
Experience working in an ITIL environment including incident/problem management and maintaining operational data (e.g. CMDB) to support planning and service awareness.
Strong collaboration and communication skills with sound judgement problem-solving and the ability to mentor/teach others.
Ability to participate in rotational on-call support.
Preferred: ITIL certification LDAP experience are assets

What We Offer:

A culture based on caring integrity agility collaboration and striving for excellence
Competitive compensation
Flex benefits
Tuition assistance program
Training and mentorship programs
Charitable donation matching

We would like to thank everyone for their application; however only those being considered for an interview will be contacted.

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer-focused solutions like no other company in the world at . ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.