Managers for Tom Wood Auto Group

Location: Tom Wood Auto Group Various Locations
Employment Type: FullTime
Reports To: General Manager / Executive Leadership

Position Overview

The Manager role at Tom Wood Auto Group is a key leadership position responsible for driving performance developing teams and delivering an exceptional customer experience within their department. Whether leading Sales Service or Finance & Insurance operations Managers are expected to model Tom Woods Core Values while achieving operational financial and customer satisfaction goals.

This role requires a handson leader who can balance people development process execution and performance accountability in a fastpaced dealership environment.

Key Responsibilities

Leadership & Team Development

• Lead coach and develop department team members to achieve individual and departmental goals
• Foster a positive accountable and performancedriven culture
• Conduct regular coaching sessions performance reviews and corrective actions as needed
• Participate in hiring onboarding training and retention efforts

Operations & Performance Management

• Oversee daytoday departmental operations to ensure efficiency accuracy and compliance
• Ensure adherence to dealership processes manufacturer standards and company policies
• Monitor KPIs and financial performance taking action to correct gaps and improve results
• Collaborate with other department leaders to create a seamless customer experience

Customer Experience

• Ensure customers receive a transparent professional and ethical experience
• Handle escalated customer concerns and resolve issues promptly and professionally
• Maintain high CSI survey scores and online reputation standards

Compliance & Risk Management

• Ensure compliance with all state federal and manufacturer regulations
• Maintain accurate documentation and required disclosures
• Support audits and ensure department readiness at all times

DepartmentSpecific Focus Areas

Sales Manager

• Drive new and used vehicle sales performance
• Coach sales team on process product knowledge and closing techniques
• Manage inventory pricing strategies and manufacturer programs

Service Manager

• Oversee service operations workflow and technician productivity
• Ensure quality repairs efficient scheduling and strong service communication
• Maintain safety standards and shop compliance

F&I Manager

• Manage finance and insurance product offerings and profitability
• Ensure compliance with all lending title and disclosure requirements
• Deliver a transparent customerfocused F&I experience

Qualifications & Experience

• Previous leadership or management experience in automotive dealership operations
• Strong understanding of departmentspecific processes (Sales Service or F&I)
• Proven ability to lead coach and hold teams accountable
• Strong communication organization and decisionmaking skills
• Valid drivers license with acceptable motor vehicle record

Preferred Qualifications

• Multidepartment dealership experience
• Manufacturer certification(s)
• Experience with dealership management systems (CDK Reynolds or similar)
• Demonstrated success in performance improvement and team development

What We Offer

• Competitive compensation plans (salary commission and/or performance incentives)
• Paid Time Off & Paid Holidays
• Medical Dental and Vision Insurance
• 401(k) with Company Match
• Life & Disability Insurance
• Ongoing training and leadership development
• Opportunities for advancement across a multilocation organization

Why Work for Tom Wood Auto Group

The Tom Wood Group is a familyowned organization that has proudly served communities for over 50 years. We believe great leadership drives great results and we invest in our managers to help them grow succeed and build lasting careers.

Our Core Values:
Humbly Confident Passionately Driven Sincere Desire to Help Others Uncompromising Integrity