Maintainability Engineer

For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.

Position Description:

The Maintainability Engineer owns hardware platform enablement and support readiness across PARs product ecosystem. This role supports Customer Support Product Management Engineering Quality Sales and Installers to ensure positive customer experience with PAR hardware including POS Kitchen Display Drive-Thru audio/timer and other deployed hardware systems and supporting software.

This is a hardware-focused engineering role with accountability for long-term supportability and field performance.

Up to 15-25% travel within North America to visit customer locations for issue investigation.

Position Location:

Onsite in New Hartford NY

Reports To:

Sr. Manager Platform Support & Maintainability Engineering

What Were Looking For:

Requirements:

• Bachelors / Associate / practical experience in Electrical / Electronic Engineering Computer Science or related technical field.

• Experience with Windows including system configuration networking basics log analysis and troubleshooting.

• Working knowledge of networking fundamentals (IP addressing routing firewall concepts VLANs).

• Strong troubleshooting and root cause analysis skills across hardware and software environments.

• Ability to document procedures clearly and communicate technical concepts to both technical and non-technical stakeholders.

• Detail-oriented proactive and comfortable working across cross-functional teams and alone with minimal direction and supervision.

Additional skills:

• 1 years of experience in hardware systems technical support engineering platform sustainment or related roles preferred - but not required

• Experience with Linux including system configuration networking basics log analysis and troubleshooting preferred - but not required

• Experience with the installation (mounting cabling power) commissioning and troubleshooting of field deployed hardware.

• Experience with various programming / scripting language(s) such as PowerShell Bash and Python desirable.

• Experience testing software on hardware devices and/or embedded platforms.

• Experience with field deployed android devices.

Unleash your potential: What you will be doing and owning:

Platform Stability & Enablement

• Ensure PAR hardware platforms are production-ready stable and supportable.

• Define serviceability standards configuration baselines and diagnostic requirements.

• Evaluate new hardware releases for maintainability prior to field deployment

Field Performance & Customer Support

• Lead investigation of complex hardware escalations impacting customers.

• Partner with Engineering to drive root cause resolution and permanent corrective actions.

• Analyze recurring field issues and implement systemic improvements to reduce support volume.

• Evaluate new hardware releases for maintainability prior to field deployment.

Support Readiness & Enablement

• Develop documentation diagnostic procedures and support plans for new and existing hardware.

• Train Installer Customer Service and Repair teams on hardware configuration installation and diagnostics.

• Improve tooling and processes to strengthen field troubleshooting capabilities.

• Provides out-of-hours support as and when required.

• Participate in other tasks and projects as needed.

Third-Party Hardware Adoption

• Evaluate and validate third-party hardware for compatibility within PARs ecosystem.

• Lead certification readiness and integration efforts.

• Ensure long-term lifecycle supportability and operational alignment.

Interview Process:

• Interview #1: Video Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.

Required Experience:

IC