Service Point Specialist and Student Assistant Coordinator Library Academic Services

Job Summary

Under general supervision of the Department Head for Academic Services primary activities of this position include but are not limited to: expertly handling diverse patron inquiries from initial circulation transactions (loans returns ILLs) and reference assistance to resolving complex problems complaints and disruptive behavior; managing essential operational duties including library opening/closing procedures; scheduling student assistants for department service points and virtual reference; scheduling instructional student assistants and library spaces for information literacy instruction workshops; coordinating the scheduling operational training timesheet completion hours tracking and record retention for department student employees; and mentoring department student employees. This position will work independently to perform specialized technical duties which support daily library operations and programs.

Department Summary

The Academic Services Department comprises faculty librarians specialized staff and student employees who work collaboratively to advance departmental goals and priorities. The team delivers user-focused programs and services that support the scholarly and creative activities of the Cal Poly community. These programs empower effective inquiry and exploration of information resources while promoting the creation collaboration and sharing of work across diverse disciplines and professional practices. Academic Services supports multiple modes of instruction and a variety of individual learning styles to help the campus community engage deeply with information and knowledge.

Key Qualifications

• Demonstrated ability to perform technical aspects of work assignments including a strong ability to interpret overall library policies and procedures and operations standards ethics and best practices as they pertain to Academic Services and individual work as well as demonstrated experience evaluating procedures and recommending changes.
• Working knowledge or understanding of library collection and its organization as well as classification schemes.
• Thorough knowledge of external online databases system and resources including the ability to perform complex online searches.
• Thorough knowledge of or ability to quickly learn institutions and librarys policies and practices associated with the ethical use of and access to library and online resources.
• Working knowledge of national standards pertaining to library operations including a thorough knowledge of or ability to quickly learn institutional standards pertaining to copyright and intellectual property protection and the ability to source apply explain and escalate issues with such policies and standards as appropriate.
• Must be reliable and flexible to work various shifts (as applicable) including weekends evenings and nights and be willing to switch shifts to meet operational needs.
• Must be able to work overtime occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

Education and Experience

• High School or Equivalent certification plus three years of related library and/or clerical experience or an equivalent combination of experience and education.

Salary and Benefits

Anticipated Hiring Range:$51360 - $61380 per year

Classification Range: $51360 - $74820 per year

Factors in determining the appropriate compensation for a role include experience skills knowledge abilities education licensure and certifications and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position based on internal equity budget and collective bargaining agreements (when applicable).

Cal Poly offers a best-in-class benefits program including health dental and vision insurance retirement participation in the Public Employees Retirement System and educational benefits for eligible employees. See our benefits website for additional information.

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo California and known for its Learn by Doing philosophy. Each year more than 20000 top-tier students come to San Luis Obispo to put knowledge into action taking their learning outside the classroom as they prepare for careers in engineering agriculture science business humanities and the built environment. Cal Polys hands-on philosophy small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities California and the world. For more information visit .

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Equal Opportunity and Excellence in Education and Employment

This position is open and available to all regardless of race sex color ethnicity or national origin. Consistent with California law and federal civil rights laws Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race sex color ethnicity or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

Cal Poly is a diverse community of individuals who represent many perspectives beliefs and identities committed to fostering an inclusive respectful and intellectually vibrant environment. We cultivate a culture of open dialogue mutual respect and belonging to support educational excellence and student success. Through academic programs student organizations and activities faculty initiatives and community partnerships we encourage meaningful engagement with diverse perspectives. As a higher education institution we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development faculty and staff training student mentorship and comprehensive support programs. At Cal Poly excellence is built on merit talent diversity accessibility and equal opportunity for all.

Supplemental Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as to satisfactorily complete the background check may affect the continued employment of a current CSUemployee who was conditionally offered the position.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Positions are posted for a minimum of 14 calendar days.