Manager, Laboratory – Operations Transformation

This posting is to fill a current vacancy.

Key Responsibilities-

• Leads process improvement optimization and laboratory transformation initiatives using data analysis and Lean/Six Sigma methodologies to optimize workflows and strengthen quality frameworks.
• Leads the development and implementation of change management strategies to support adoption of new laboratory systems automation and optimized service delivery models.
• Provides operational technical and functional leadership support to the Director Laboratory Operations to ensure continuity stability and effective daytoday delivery of laboratory services during periods of transition across all PHO sites.
• Leads laboratory transition and transformation activities including planning coordination implementation monitoring of operational changes and workflow redesign for new or evolving service delivery models.
• Oversees the evaluation maintenance and continuous improvement of Standard Operating Procedures (SOPs) corrective actions and quality indicators to support regulatory accreditation and quality management requirements.
• Ensures accreditation readiness and compliance with regulatory safety quality and documentation standards across all transition and project activities.
• Leads the coordination of laboratory transformation initiatives ensuring alignment with corporate priorities operational requirements and PHOwide standards.
• Prepares and oversees operational updates briefing materials analyses and reports to inform the Director on progress risks emerging issues and mitigation strategies.
• Identifies analyzes and escalates operational risks and issues arising during transition or transformation activities and recommends timely and effective resolution strategies.
• Leads and facilitates crossfunctional collaboration by serving as a liaison between laboratory operations program areas project teams facilities technology services logistics procurement and internal and external stakeholders.
• Establishes and monitors operational performance indicators to evaluate the effectiveness of transition activities project outcomes and transformation efforts.

• Oversees operational planning and readiness activities for new initiatives equipment installations facility changes workflow modifications and laboratory enhancements.
• Supports procurementrelated activities including RFX documentation vendor engagement and evaluation processes in alignment with PHO procedures.
• Directs research analysis and environmental scanning on operational and transitionrelated issues to identify trends assess impacts and support evidencebased decisionmaking.
• Provides leadership guidance and direction to assigned staff and project teams in accordance with internal policies professional standards and collective agreement requirements.
• Represents laboratory operations on crossfunctional committees working groups and project teams to ensure alignment across PHO transformation initiatives and operational priorities.
• Performs other related duties as required to support laboratory operations organizational transitions and departmental objectives.

Knowledge and Skills-

• Knowledge of performance measurement quality indicators data collection tools and quality management systems to ensure efficient and effective service delivery.
• Demonstrated leadership teambuilding and stakeholder relationship management skills to foster positive employee relations and collaborative partnerships.
• Strong organizational prioritization and workload management skills to manage multiple concurrent initiatives and projects.
• Knowledge of PHOs laboratory programs to support service improvement and contribute to short and longterm planning.
• Demonstrated proficiency with standard computer systems and software including Microsoft Office (Word Excel PowerPoint) SharePoint and collaboration tools to analyze information prepare reports and support operational monitoring.
• Demonstrated project management change management and financial/budget management skills.

Education and Experience-

• Bachelors degree in medical laboratory science operations management or a related field.
• A practicing certificate of registration with the College of Medical Laboratory Technologists (MLTs) of Ontario (CMLTO) is an asset.
• Four (4) years of relevant laboratory experience including three (3) years of progressive management or leadership experience; consideration will be given to an equivalent combination of education experience and other recognized MLT certification.
• Knowledge of microbiology or other laboratory disciplines within a clinical laboratory setting to provide technical oversight and support daytoday laboratory operations.
• Demonstrated experience with quality improvement methodologies and tools such as Lean principles Green Belt or Six Sigma.
• Formal education or certification in project management (e.g. PMP PRINCE2) is considered an asset.
• Formal education or certification inchange management (e.g. Prosci ADKAR) is considered an asset.
• Unionized environment experience and microbiology registration are considered assets.

Attributes and Competencies-

• Written and oral communication consultation and presentation skills are required to communicate with internal and external clients and staff.
• Oral and written communication skills to work collaboratively with medical and non-medical clients and staff to provide advice and present technical/specialized information.
• Written communications skills are required to write standard operating procedures and to prepare business cases procurement documentation memos and briefing notes for operational purposes and to communicate with senior management.
• Diplomacy negotiation and interpersonal skills to develop networks and partnerships with one or more of public health research academic and institutional sectors to manage critical relationships internally and externally (with clients and stakeholders and to build networks to negotiate and resolve conflicts).
• Presentation skills to communicate very complex technical information or concepts to a variety of executives or stakeholders at varying levels.

Please note: applications will be received no later than 11:59pm on the date preceding the closing date as indicated on the Job Requisition.

Note: Internal candidates will be considered first.

While we thank all applicants for their interest only those selected to move forward in the recruitment process will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only and not for any other purpose.

PHO is committed to ensuring equity in employment. Our goal is to create a diverse inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to Once an applicant has been selected for an interview they can inform PHO about any accommodations they may require at any stage of the interview process.