Player Services Representative (Part-Time)

Who WE are:

Our mission is to be Waukegans top gaming and entertainment hub renowned for our exceptional hospitality and guest experience. We prioritize our teams development and well-being offering career advancement opportunities and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence were on the lookout for adaptable coachable individuals who share our passion for hospitality. Join us for a journey of growth and success in Lake Countys fastest-growing industry

Who WE are looking for:

Someone with great Customer Service. Ability to to promote positive public/employee relations. Someone that can maintain excellent communication skills with guests vendors and employees with the goal of ensuring a positive guest experience.

Job titles similar to this role include:

• Customer service representative

• Sales Associate

What is expected of You:

In this role youll oversee the issuance of Players Cards actively promoting our program while ensuring compliance with regulations and company policies using the Synkros system. Youll play a key part in executing casino promotions staying updated on events and property information. Precise data entry will maintain the integrity of our database while you uphold security protocols to protect the company employees and guests. Compliance with gaming regulations and internal policies is essential and you may also be assigned other duties as required to support our operations

Experience YOU will need:

• High school diploma or GED required

• Prior customer service experience necessary

• Bilingual skills are a definite plus

• Excellent verbal communication skills required

• Role involves discussing promotions with customers

• Proficiency in multitasking

• Ability to type and talk simultaneously while assisting customers

• Strong computer skills essential

Physical Requirements:

• Ability to stand for 8 hours

• Capability to lift up to 50 lbs

• Ability to stand and walk for extended periods

• Other physical demands include:

  • Sitting

  • Bending

  • Lifting

  • Reaching

  • Pulling/pushing

  • Kneeling

  • Squatting

  • Grasping

Certificates Licenses Registrations:

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks and Salary:

• Educational Tuition Reimbursement
• Ventra Program EAP programs etc.

Salary Range:

• $17.10-$27.00

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.

Required Experience:

Unclear Seniority