Lobby Ambassador

Position Overview:
The Lobby Ambassador at The UPS Store #7397 serves as the first point of contact for customers providing exceptional customer service managing kiosk operations and ensuring a seamless experience for all visitors. This role involves assisting customers with a variety of tasks troubleshooting technical issues and maintaining a welcoming and organized lobby environment.

Key Responsibilities:

Customer Assistance and Support

• Greet customers warmly and provide personalized assistance to address their needs.
• Guide customers through available services including shipping printing mailbox rentals and packaging.
• Answer inquiries regarding store policies shipping options and pricing.
• Assist customers in completing forms or using self-service tools as needed.

Kiosk Management

• Monitor and maintain kiosks ensuring they are operational and stocked with necessary supplies.
• Assist customers in using self-service kiosks for printing scanning or shipping transactions.
• Address and resolve customer concerns related to kiosk functionality promptly.

Technical Troubleshooting

• Diagnose and resolve minor technical issues with store equipment such as printers copiers and kiosks.
• Escalate complex technical problems to the appropriate team for resolution.
• Provide basic guidance to customers on how to operate store technology and tools.

Lobby Maintenance

• Ensure the lobby is clean organized and inviting at all times.
• Regularly restock brochures shipping supplies and promotional materials.
• Monitor traffic flow in the lobby and manage queues efficiently.

Sales Support

• Promote store products and services to customers including upselling value-added services.
• Assist customers in selecting the appropriate packaging materials and shipping options for their needs.
• Process transactions accurately and efficiently using the POS system.

Qualifications:

• Strong interpersonal and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Basic technical proficiency with kiosks printers and other equipment.
• Previous experience in customer service or retail is preferred.
• Ability to stand for extended periods and lift packages weighing up to 50 lbs.

This position offers an opportunity to play a key role in creating a positive customer experience at The UPS Store #7397 while developing valuable skills in customer service technical troubleshooting and operations management.