Technical Account Manager

Responsibilities:
Customer Account Management & Sales:

• Research and analyse each customers business and product range to develop tailored account plans
• Conduct proactive sales history analysis to understand order patterns and improve customer planning and follow-ups
• Manage stock procured for assigned accounts ensuring timely and accurate invoicing
• Maintain regular communication with customers through meetings and ongoing engagement
• Encourage product development opportunities and submit briefs to the innovation teams
• Strategise and implement value-added solutions for customers
• Travel within assigned regions to conduct in-person meetings and meet monthly targets
• Plan and lead effective customer meetings including setting agendas and documenting minutes
• Manage customer complaints and liaise with QA to ensure timely resolution
• Collaborate with the Innovations Centre on new development and application projects
• Keep customers updated on new products and services
• Submit detailed weekly and monthly sales and opportunity reports
• Provide monthly updates on pipeline development account growth and identified risks with proposed solutions

New Business Development:

• Identify and pursue new business opportunities and introduce the company offering to potential customers
• Share market insights and customer feedback with the Innovations Team to support concept development and ingredient applications
• Provide regular feedback to the Human Nutrition Business Manager on market intelligence including new product opportunities services suppliers and potential offerings

Finance:

• Prepare and submit annual sales budgets for assigned accounts in line with business targets
• Monitor monthly sales performance against approved budgets
• Manage and track business travel expenses against budget and report variances
• Monitor outstanding debtors by reviewing Accounts Payable reports provided twice monthly
• Identify and report financial risks relating to customers to the Human Nutrition Business Manager

Business Intelligence Efficiency & Continuity:

• Maintain effective communication with the Human Nutrition Manager and Customer Support Administrator to ensure efficient account management
• Ensure adherence to commercial supply chain procedures and timelines for timely order fulfilment
• Maintain accurate and up-to-date opportunity pipelines and provide required reporting to principal managers
• Participate in market mapping and analysis of private label manufacturers sharing insights with commercial and management teams
• Provide regular feedback on customer challenges and recommend improvements to processes and service delivery

Food Safety & Quality Assurance:

• Maintain full understanding of the Food Safety Management System (FSMS) and attend all required training
• Comply with all food safety and quality procedures applicable to the role
• Follow food hygiene policies when entering food handling areas
• Report non-conformances to the food safety team and identify opportunities for improvement