Analista de Customer Service Jr São PauloSP

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply addition you will use internal and customer data to optimize plans and to support joint initiatives withstrategic customers.

How you will contribute

You will:

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes and handle and resolve issues to ensuremaximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targetssupporting the improvement agenda (internal process and external customer) and developingcollaborative relationships cross-functionally and with customers
• Work with the order fulfilment team to report on KPIs including root-cause analysis and improvement initiatives
• Use customer data to monitor on-shelf availability depot-to-storeservice stock holding and promotional sales. Use this information to drive decision makinginternally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation strong influencing and communication skills
• Strong focus on delivering productivities service and KPIs
• Team player accountable proactive thinking flexibility

Business Unit Summary

Mondelēz Brasil is Mondelēz Internationals fourth largest operation in the world with approximately 7500 employees proudly producing selling and distributing some of the most beloved brands of chewing gum candies powdered beverages cream cheeses chocolates cookies and desserts in Brazil. We make the Brazilians favorite products such as Bis Lacta Oreo Club Social Sonho de Valsa Trakinas Trident Halls Royal Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão in the state of Pernambuco and Curitiba in the state of Paraná. We are also home to one of the companys 11 technology centers around the world responsible for research and development so we can continue to create new and innovative products offering the right snack for the right time done in the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.

Job Type