At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Design develop and deliver system training for Order Management teams including S/4HANA (SAPs enterprise resource planning platform) Salesforce (customer relationship management system) and ICE (Integrated Customer Experience system)
• Create and facilitate soft skills training focused on customer experience communication and service excellence
• Own and continuously improve onboarding programs to ensure a consistent and effective learning journey for new hires
• Develop and maintain training materials guides and e-learning content aligned with current processes and quality standards
• Assess training needs using performance data gap analyses and stakeholder feedback to prioritize development activities
• Measure training effectiveness through KPIs evaluations and feedback loops to drive continuous improvement

Required Knowledge and Experience:

• Bachelors degree
• Minimum 4 years of experience in training learning & development or enablement within customer service or order management environments
• Proven experience designing and delivering training programs for diverse audiences
• Experience working with learning management systems (LMS) and digital learning tools
• Ability to translate complex processes and systems into clear engaging learning content
• Fluency in English

Experience with SAP systems Salesforce Agile project management (Scrum) or prior exposure to the medical device healthcare or life sciences industry is considered an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here