Front Desk Receptionist

Customer Experience Specialist

About the Job

Role: Front Desk Receptionist
Location: On-site (Costa Mesa CA)
Employment Type: Full-Time
Compensation: $17 - $24/ hour

About Ever

Ever is building the future of auto retail. As the first AI-native auto retail platform we are building the next $100B automotive business starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business serving EV buyers and sellers across the nation both online and offline.

Based out of San Francisco and expanding nationwide we are backed by leading investors and led by former tech & automotive professionals from Uber Tesla Rivian Lithia Penske Carvana Lyft Meta J.P. Morgan BCG and more. After our recently completed Series A financing we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform.

What Youll Do

• Greet and check in scheduled guests upon arrival for their appointment slots
• Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups
• Ensure every guest receives a welcoming professional and efficient first impression
• Manage and maintain the daily schedule for test drives and vehicle deliveries
• Monitor showroom traffic and proactively communicate with the sales team to minimize wait times
• Confirm appointments and communicate any delays or changes in real time
• Facilitate final vehicle key hand-offs during delivery appointments
• Collect guest feedback on their delivery experience
• Educate customers on post-sale support via including 90-day warranty processes
• Set clear expectations for follow-up communications and review requests
• Proactively follow up with recent buyers to encourage positive reviews on Google Yelp and other platforms
• Maintain a clean organized and professional front desk and lobby environment
• Ensure the Coffee Zone is stocked clean and welcoming for guests
• Answer and route incoming calls emails and inquiries
• Accurately track customer visits appointments and handoffs in internal systems
• Support sales and operations teams with administrative tasks (data entry paperwork filing)

Qualifications & Fit

• 2 years of experience in a front desk receptionist retail or customer-facing role
• Strong communication and interpersonal skills with a customer-first mindset
• Highly organized with the ability to multitask in a fast-paced environment
• Reliable detail-oriented and punctual
• Ability to operate with ownership and minimal supervision

Technical Skills

• Familiarity with Google Workspace (Docs Sheets Calendar)
• Experience using CRM or scheduling tools is a plus
• Comfortable using Slack or similar communication tools

Preferred Qualifications

• Experience in automotive dealership retail or hospitality environments
• Bilingual (English Spanish or other languages) is a plus

Benefits

• Competitive hourly pay
• Health dental and vision insurance
• Flexible / Unlimited PTO
• 401(k) plan

Why Ever and This Role

• Be the face of the customer experience at a fast-growing EV retail company
• Play a critical role in customer satisfaction and delivery experience
• Work at the intersection of operations hospitality and EV retail
• Join a high-growth high-ownership team building the future of automotive retail