Human–AI Experience Design, Vice President

As a Vice President HumanAI Experience Design in JPMorganChase Private Bank (Transformative AI team) you will play a pivotal role in shaping the user experience across our next-generation agentic platforms for clients and advisors. Leveraging your deep knowledge of experience design humanAI interaction and research practices you will lead strategically important initiatives and develop innovative solutions that align with business requirements responsible AI principles and user needs. As a subject matter expert you will collaborate with cross-functional teams across product engineering and research to translate advanced AI capabilities into intuitive trustworthy and effective workflows. You will help establish scalable interaction patterns and standards that make AI guidance clear usable and safe. Your expertise in experience strategy and inclusive design will ensure our offerings are accessible and user-friendly enhancing the overall customer experience.

Job responsibilities

• Define end-to-end HumanAI experiences across client and advisor journeys
• Shape interaction patternshow AI asks explains recommends and escalates within workflows
• Lead user research and validation to ensure clarity usability comprehension and trust
• Embed responsible AI principles (fairness safety transparency) into user-facing experiences
• Diagram service flows and key touchpoints; design wireframes and prototype HumanAI interactions
• Prototype test and iterate on new interaction concepts for agentic and AI-driven systems
• Partner cross-functionally to translate AI capabilities into usable product experiences
• Establish scalable patterns guidelines and standards for HumanAI experiences across products

Required qualifications capabilities and skills

• 5 years of experience or equivalent expertise in user experience design service design or similar roles (including HumanAI interaction-focused work)
• Deep expertise in experience design with 3 years in AI-focused product design or humanAI interaction roles
• Strong understanding of AI/ML fundamentals and user behavior in AI-assisted workflows
• Demonstrated ability to create visual representations of user journeys such as storyboarding wireframes prototypes and service blueprints
• Experience applying responsible AI concepts (fairness transparency safety) in user-facing design decisions
• Demonstrated experience in inclusive design and accessibility guidelines incorporating diverse perspectives and abilities into design solutions
• Ability to simplify complex AI systems into intuitive trustworthy and effective user experiences

Preferred qualifications capabilities and skills

• Experience designing for agentic or AI-driven systems (e.g. multi-step agents tool-using assistants workflow automation)
• Familiarity with AI evaluation methods auditing or red-teaming in support of trustworthy experiences
• Strong intuition for trust explainability escalation design and user comprehension in high-stakes contexts
• Design leadership and mentorship experience (formal or informal)