Chargé de Clientèle Force de Vente

Lets be unstoppable together!

Circana is a leading provider of technology AI and data solutions for consumer packaged goods companies manufacturers and retailers. Our predictive analytics and Liquid Data platform help clients measure market share uncover consumer behavior and drive growthpowered by six decades of expertise and an expansive high-quality data set.

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.â Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. With us you can always bring your full self to work.â Join our inclusive committed team to be a challenger own outcomes and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

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Our Critical Sales Skills

At the heart of our commercial success is a team of professionals who combine strategic insight customer-centricity and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business.

• Effectively Presents Solutions: Delivers tailored compelling solutions that align with customer needs and drive action.
• Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.
• Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.
• Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customers business language and business context.
• Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
• Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.

Missions:

Le chargé de clientèle travaille en binôme avec les consultants force de vente. (60%)

• Assurer le support quotidien de tous les clients abonnés à la force de vente (Utilisation des reportings force de vente LD refontes)

• Relation au quotidien avec les responsables des outils liés au service force de vente des clients (FDV)
• Contact régulier avec les responsables outils FDV des clients sur lutilisation des reportings et sur notre plateforme Liquid Data
• Réponse aux questions clients sur les indicateurs sur lutilisation de notre plateforme ou stories mises en place et sur des analyses simples
• Vente de licences stories ou formations auprès des clients
• Sassure du bon retour des clients sur le ou les questionnaires de satisfaction force de vente

Gestion de projets en interne (30%)

• Mise en place détudes simples en coordination avec les consultants
• Suivi rigoureux des projets techniques en interne (FDT/Communication avec les équipes de production/Refontes)
• Développement de manuels dutilisation
• Mise à jour des fichiers clients

Collaboration efficace avec léquipe FDV (10%)

• Relation quotidienne avec ses binômes consultants et le responsable force de vente
• Garant du succès des missions confiées par les consultants et le responsable force de vente
• Communication claire des encours/temps forts et disponibilités. Participation active lors des réunions déquipe
• Développement dinsights et de supports de communication force de vente

Atouts

• BAC 3 au minimum spécialisation Commerce Management Marketing
• Expérience dau moins 2ans sur un poste au sein dun service support force de vente ou idéalement en tant que Chef de Secteur Category manager lors dun stage ou dune alternance
• Expertise et compétences en coordination de projets
• Très bon relationnel clients (externes et internes)
• Rigueur structure et organisation dans ses taches quotidiennes notamment lors de réponses auprès des clients
• Maîtrise des basiques de lanalyse de données / études ou analyses panels
• Maîtrise dexcel
• Un niveau B2 danglais au minimum serait avantageux

Circana Behaviors

As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Lieu

Paris La Défense

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