Customer Service Agent

Job Title:Customer Service Return Agent (CSA)
Location:Sixt Rent a Car Indianapolis International Airport
Schedule:2 PM 10 PM Sunday through Thursday
Pay:$17/hour

About the Role:
Sixt Rent a Car part of the Tom Wood Group is looking for aCustomer Service Return Agent (CSA)to join our high-energy customer-focused team at Indianapolis International this role you will ensure a seamless professional and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location.

Key Responsibilities:

• Greet returning customers with professionalism and a positive attitude.

• Inspect returned vehicles for condition cleanliness and compliance with company standards.

• Accurately process rental returns including payment reconciliation and documentation.

• Address customer questions concerns or complaints with courtesy and efficiency.

• Ensure vehicles are ready for the next rental coordinating with maintenance and cleaning teams as needed.

• Maintain accurate records and assist with reporting as required.

• Support team members and perform additional tasks to help maintain smooth operations.

• Promote a safe clean and compliant work environment.

Qualifications:

• Excellent communication and customer service skills.

• Positive friendly and team-oriented attitude.

• Detail-oriented with strong organizational skills.

• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

• Previous customer service or rental experience is a plus.

• Valid drivers license with a clean driving record required.

Perks & Benefits:

• Paid Time Off (PTO) & Holidays

• Medical Dental and Vision Insurance

• 401(k) with Company Match

• Life & Disability Insurance

• Career Advancement Opportunities

• Tuition Reimbursement

• Training & Development

• Service Awards

About the Tom Wood Group:
Family-owned and locally operated for over 50 years the Tom Wood Group is committed to excellence integrity and superior customer service. Our core values include:

• Humbly Confident

• Passionately Driven

• Sincere Desire to Help Others

• Uncompromising Integrity

Employment Requirements:
Employment is contingent upon successfully passing a background screening including a criminal check motor vehicle report social security verification and drug test.