Employment Type:

Shift:

Description:

Location:Trinity HealthAnn Arbor

Shift available:Day Shift

Status:Full Time 40 hours per week

Range for rate of pay: $19.45-$26.02

Note:This is a fully on-site role

This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.

Total Rewards and Benefits:

• Competitive compensationDAILYPAY

• Benefitseffective onDay One! No waiting periods.

• Full benefits package including Medical Dental Vision PTO Life Insurance Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Colleague Referral Program to earn cash

• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

• Tuition Reimbursement

Position Purpose:

Provides leadership and support to the patient access team.

Provides oversight & support of the workflow & functions in accordance with level of experience education &standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintainefficient & effective operations to ensure quality in daily partner with leadership with the selection orientation & performance feedback of the team. Workscooperatively to ensure that key customer needs are being met & achievement of operational & performancegoals.

Minimum Qualifications

High school graduate or equivalent / GED

Minimum of three (3)years experiencewith competency in patient access pre-service & / or registration experience.

Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

Additional Qualifications (nice to have)

PreviousLeadership Experience

Knowledge of federal or state government agencies including but not limited to Medicare Medicaid VA or Charity Care programs or patient management & healthcare accounts receivable within the revenue cycle.

Essential Functions:

• Works cross-functionally toassistthe manager or supervisor in the operations & staffing of varied Patient Access areas & activities including but not limited to registration scheduling financial clearance & emergency department.
• Coordinates & prioritizes patient flow toensuressmooth distribution of workload to the Patient Registration Representatives toexpeditecustomer service patient safety & patient throughput.
• Assistsin the development of policies & procedures for patient information wayfinding office management patient registration financial screening point of service collections patient check-in processes & patient placement.
• Leads & coordinates the onsite orientation of new colleagues is an active participant in the ongoing education of colleagues & makes recommendations to managementregardingperformance evaluations.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.